Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

How to release the seats that are being held on a sale number that doesn’t exist

Posted on February 16, 2017

As soon as you go to Sales | Regular Sale or Sales | Season package sale or Sales | Quick Sale, Wintix creates a sale record number. Occasionally, some sales records never complete, but seats are still attached to the … Continue reading →

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Updating Wintix if you are running a shortcut to the server wintix.exe

Posted on January 26, 2017

If the computer is running a shortcut to the server Wintix5.exe, then Wintix will need to be closed on all computers running that shortcut before you can update. Once you update the server Wintix5.exe, then all computers running that shortcut … Continue reading →

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Can you change the name of the show?

Posted on January 26, 2017

What happens if you have to replace a show? Can you just change the name? Yes, it won’t affect the sales you’ve already made. Just click on Show | Edit a show and overwrite the name of the show that’s … Continue reading →

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How to send patrons a thank you for attending a performance or event

Posted on January 18, 2017

Imagine. You’ve been smiling all day and maybe humming a little tune because you went to a fun theatre production or special event the night before. You’ve been in a great mood all day. Now you turn on your computer, … Continue reading →

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How to attach a customer record to a quick sale

Posted on December 19, 2016

Oops! Someone in the box office made a quick sale when they were supposed to be making a regular sale. Now you need to attach a customer record to that sale. Go to Sales | Sales record | Search by … Continue reading →

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Is the zip code entered for a customer for the wrong city?

Posted on October 21, 2016

When you first enter a customer into Wintix, go to Mailing list | Add a new name The Customer information window appears. Enter the customer information. Note that Wintix has automatically assigned an account number. When you enter the street … Continue reading →

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How to do multiple sales under one patron’s account

Posted on October 12, 2016

The example below assumes you have already input the patron’s name information and have chosen the number of tickets and, for reserved seats, you have already chosen the seats. Under the Payment tab, choose the credit card pay type. In … Continue reading →

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How to run a report for how many tickets are sold during a particular time period

Posted on October 10, 2016

Go to Report | By day | Sales report. Choose the starting date and ending date.  Notice, you can select just active sales, oldsales, or both. You also have a variety of other choices of things to include on the … Continue reading →

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How do I add a special price ticket that’s not available online?

Posted on September 28, 2016

(NOTE: There is no promo code field when using Wintix because promo codes are for online use only. If you wanted that price to be available online, you would use a promo code.) You can do one of two things … Continue reading →

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How to move your data from our server to yours

Posted on September 21, 2016

If you are a seasonal venue and you only use your Webtix shopping cart seasonally, you may want to host your own data when you’re dark.  To move your data from our server to yours, please see the instructions below. … Continue reading →

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