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Category Archives: General Information
Sales records v. payment records reports
Sales records reflect all sales done whether the were paid for or not. The payment records report show those sales that have been paid for. The default for running reports in Wintix is payment records. To turn on the option … Continue reading
Unspecified pay types?
Are you finding that there are unspecified pay types for online Webtix purchases? Go to Show | Edit a show | Internet options tab. Click the Domains button. Highlight the Domain name INTERNET. Make sure the Internet Credit Card box … Continue reading
Is Wintix rounding up a ticket purchase price?
One of our Wintix users reported when she tried to input a price $22.50, Wintix would round it up to $23.00. This is a Microsoft Windows issue that has to do with how currency displays are set up. Go to … Continue reading
Tips on how to search for something on the Help Desk or other places online
For tips on how to NAVIGATE, rather than search, the Help Desk, click here. You can get better search results on our Help Desk or on Google or any search engine by using a few tools and tricks. Keep it … Continue reading
How to run a donations report in Wintix 6
Go to Reports | By day | Donations. There are several variables from which to choose. Choose your starting and ending dates by clicking through the calendars or entering the dates. You can run the report and review what each … Continue reading
Posted in Accounting, Desktop Software, Reports, Wintix 6
Tagged tutorial, User manual
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Split payment for two or more people in one sale that want to sit together without social distancing
PLEASE NOTE: The split payment feature was designed with ONE ticket buyer in mind. Maybe they were going to pay cash for their purchase but realized they didn’t have enough cash and would need to pay the remainder with a … Continue reading
Posted in Accounting, Wintix 6
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How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old
If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading
How to add a payment to an existing sales record (GA)
Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading
How to add a payment to an existing sales record – reserved seats
Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading
How to return seats/tickets after refund
NOTE: It is recommended that you return seats or GA tickets FIRST before issuing a refund. Go to the Sales record. Click on the Payment tab. Below, we will show you how to refund 1) cash or a check; 2) … Continue reading