Category Archives: General Information

How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old

If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading

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How to add a payment to an existing sales record (GA)

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading

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How to add a payment to an existing sales record – reserved seats

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading

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How to return seats/tickets after refund

NOTE: It is recommended that you return seats or GA tickets FIRST before issuing a refund. Go to the Sales record. Click on the Payment tab. Below, we will show you how to refund 1) cash or a check; 2) … Continue reading

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The Daily Sales Report – Wintix 6

It’s critical to run a Daily Sales Report every day! This report will guarantee that daily sales are input correctly. If any errors occur during input or if a Webtix sale did not complete because an online patron abandoned the … Continue reading

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How to get a report for all (or some) shows by price categories

Go to Report by show | Season ticket | All shows Depending on which shows you wish to run a report, you can choose to select the Select all or Clear all buttons and manually select the shows. Choose the … Continue reading

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Important updates on Google Analytics Data Retention and the General Data Protection Regulation (GDPR)

Center Stage Software received the following email 4/11/18 from Google regarding Google Analytics. Dear Google Analytics Administrator, Over the past year we’ve shared how we are preparing to meet the requirements of the GDPR, the new data protection law coming … Continue reading

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How Center Stage Software backs up data

You should back up everyday. The only cost is a couple minutes of time and it is valuable insurance. We do our own backups – in a different way, though. We use what is called a “replication server.” This is … Continue reading

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Misc. questions about Wintix

Do we need to have to preset donation amount?  Can we have donations where we can type in the amount the patron wants to donate at the time of the ticket sale?  Sometimes they tell us “keep the change as … Continue reading

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Grep command

Grep is a handy utility to find a text string within a file. Here is the command I use: grep -Hrn “Payment and Delivery” . There are some notes: Like everything else in the linux/unix/command line world, grep is case … Continue reading

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