Category Archives: Wintix 6

Emailing setup instructions for Postmark – Wintix 6

Click on File | Email settings. Fill out the form (see below for specifics) and click on Save settings. Mail server: smtp.postmarkapp.com. Ports can be 25, 2525, or 587. When using the Standard radio button, input port 25 or 2525. … Continue reading

Posted in Wintix 6 | Tagged , | Leave a comment

How to back date to the previous build of Wintix

If you have downloaded an update for Wintix and are having issues with the new update, follow the below steps to go back to the previous build (the build date that you were running before updating): Close Wintix (close ALL … Continue reading

Posted in Wintix 6, Wintix5 | Tagged | Leave a comment

How to return seats/tickets after refund

NOTE: It is recommended that you return seats or GA tickets FIRST before issuing a refund. Go to the Sales record. Click on the Payment tab. Below, we will show you how to refund 1) cash or a check; 2) … Continue reading

Posted in Accounting, Wintix 6 | Tagged , | Leave a comment

Use a separate URL for each class and/or special program

A lot of our Wintix/Webtix users create extra revenue and close community ties with classes or special programs. As there can be a lot of registration forms, special incentives, etc.  the list of options on your website can be quite … Continue reading

Posted in Webtix Online Ticketing, Wintix 6 | Tagged , | Leave a comment

It’s important to back up (backup) your Wintix every day!

As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading

Posted in Wintix 6, Wintix5 | Tagged , | Leave a comment

We back up your Wintix 6 data automatically

We make replicates of your Wintix data before you can blink an eye – You don’t have to back up Wintix anymore if we host your data! Backing up used to be crucial. It still is, but computer hardware is … Continue reading

Posted in Wintix 6 | Tagged , | Leave a comment

Out of balance report – Run of show and Single performance Wintix 6

The Out of balance report lets you quickly see any sales that are out of balance. You can run this report for either the run of show or for a single performance. There is one significant difference between the Out … Continue reading

Posted in Desktop Software, Reports, Wintix 6 | Tagged | Leave a comment

Why are “Total capacity” and “Seat remaining” grayed out in Edit a Show?

If you open the Performance window, you can see that, in the example below, the Total capacity and Seats remaining functions are grayed out. This is because the Use a seating chart box has been checked. Wintix will only use … Continue reading

Posted in Desktop Software, Seating Plans & Charts, Wintix 6, Wintix5 | Tagged | Leave a comment

No automatic update in Wintix 6? Can’t manually update Wintix 6?

Most likely, the problem is that your Wintix icon isn’t pointed at the right target.  The icon needs to connect to C:\Wintix6\startwintix6.exe PLEASE NOTE: Most people turn off Wintix at close of business and reopen it the next day. This … Continue reading

Posted in Wintix 6 | Tagged | Leave a comment

The Daily Sales Report – Wintix 6

It’s critical to run a Daily Sales Report every day! This report will guarantee that daily sales are input correctly. If any errors occur during input or if a Webtix sale did not complete because an online patron abandoned the … Continue reading

Posted in Accounting, Desktop Software, Reports, Wintix 6 | Tagged | Leave a comment