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Category Archives: Tickets
How to add a logo/image to a default or special ticket format in Wintix 6
Do you have a show that requires a unique logo or image (a special ticket format) or do you need to add a logo/image to your default ticket format? PLEASE NOTE: Your image must be around 1″ in diameter and … Continue reading
How to exchange GA to reserved seats in Wintix 6
These instructions are in reference to creating social distance seating. In this scenario, we have sold tickets as GA (general admission) so that we may exchange the GA tickets for reserved seat tickets that will achieve social distancing and seating … Continue reading
Posted in Coronavirus information, Desktop Software, Tickets, Wintix 6
Tagged tutorial, User manual
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How to exchange seats in Wintix 5
Go to Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance. PLEASE NOTE: … Continue reading
How to clean your GoDex RT 200i printhead and make your tickets print better
A Wintix user reported that her printer was printing fine on the top half of the ticket but the bottom half was faded and barely visible in some places. Turns out, all she needed to to was clean her printhead. … Continue reading
Are your custom tickets printing upside down?
This happened to one of our clients who uses custom tickets. The solution is to rotate the image on the ticket. NOTE: the “image” is whatever the ticket printer prints on the ticket. If you are using custom printed tickets, … Continue reading
Setting ticket printer settings inside Wintix – no environmental variable
If you have an environmental variable, go here for instructions. If you don’t have an environment variable on the computer, here is what to do: In Wintix, go to File | Ticket setup | Windows printer setup – you now … Continue reading
Can you modify a ticket or label if you have an environment variable?
No. When you add an environment variable to a computer, the ONLY thing it does in Wintix is point tickets, labels, receipts, to a particular printer. You CANNOT modify a ticket format, label format, receipt format, that is unique to … Continue reading
Make your email receipt into your patron’s ticket instead of attaching a ticket PDF
There has been an issue with delivery of ticket PDFs as attachments to an email that will only continue to grow. If you are using Wintix 5, we highly recommend that you start telling your patrons that their email receipt … Continue reading
Make sure your tickets are pointing to the right printer
One of our Wintix users notified us that the ticket format on her computer was working correctly and the ticket format on her associate’s computer was not – her tickets were printing so that the ticket was partially cut off … Continue reading
Don’t hand write those tickets!
Did your thermal ticket printer just break and you don’t have time to get it fixed before you need to print tickets? Some of our Wintix users think they need to hand write their tickets in this unlikely event. Resist … Continue reading