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Category Archives: Tickets
How to display ticket delivery methods for in-house sales
You can choose to have the ticket delivery method displayed in sales records for in-house sales Here is an example. Our venue wanted to have Tix emailed in Wintix to appear in the Ticket delivery method field. To have a … Continue reading
How to print tickets to a PDF and access it in a browser
Go to File | Initialization | Sale settings tab. Check the Print tix to a PDF box. Click Save Settings. When completing a sale, click the Print the tickets button. Your ticket will print to a PDF and it will … Continue reading
Windows update caused ticket printing to stop 9-24-21
We have figured out how to work around the problem. The only problems that are coming up now are from box offices that have custom ticket formats. We can copy their ticket format back in a couple minutes. So, what … Continue reading
Is your label special ticket designer setup a different size than your ticket?
You could have your special ticket format set up to send to a regular printer instead of your thermal ticket printer. Special ticket formats are usually designed for specific shows or performances. Does the screen shot below look something like … Continue reading
Batch printing unprinted tickets
Some of our clients do not print tickets at point of sale, but wait until the day of the performance to do a batch printing of unprinted tickets. Once the tickets are printed, the tickets are placed in ticket envelopes … Continue reading
Can you only choose an HP printer when printing tickets?
Are you having problems with your workstation only allowing you to choose a n HP printer when printing tickets? This is caused by a Microsoft Windows operating system update. Here is an explanation and troubleshooting instructions.
Are your custom tickets printing upside down?
This happened to one of our clients who uses custom tickets. The solution is to rotate the image on the ticket. NOTE: the “image” is whatever the ticket printer prints on the ticket. If you are using custom printed tickets, … Continue reading
Can you modify a ticket or label if you have an environment variable?
No. When you add an environment variable to a computer, the ONLY thing it does in Wintix is point tickets, labels, receipts, to a particular printer. You CANNOT modify a ticket format, label format, receipt format, that is unique to … Continue reading
Make your email receipt into your patron’s ticket instead of attaching a ticket PDF
There has been an issue with delivery of ticket PDFs as attachments to an email that will only continue to grow. If you are using Wintix 5, we highly recommend that you start telling your patrons that their email receipt … Continue reading
Make sure your tickets are pointing to the right printer
One of our Wintix users notified us that the ticket format on her computer was working correctly and the ticket format on her associate’s computer was not – her tickets were printing so that the ticket was partially cut off … Continue reading