Category Archives: Tickets

Information about tickets and printing.

Is your label special ticket designer setup a different size than your ticket?

You could have your special ticket format set up to send to a regular printer instead of your thermal ticket printer. Special ticket formats are usually designed for specific shows or performances. Does the screen shot below look something like … Continue reading

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Windows update caused ticket printing to stop 9-24-21

We have figured out how to work around the problem. The only problems that are coming up now are from box offices that have custom ticket formats. We can copy their ticket format back in a couple minutes. So, what … Continue reading

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How to print tickets to a PDF and access it in a browser

Go to File | Initialization | Sale settings tab. Check the Print tix to a PDF box. Click Save Settings. When completing a sale, click the Print the tickets button. Your ticket will print to a PDF and it will … Continue reading

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How to display ticket delivery methods for in-house sales

You can choose to have the ticket delivery method displayed in sales records for in-house sales Here is an example. Our venue wanted to have Tix emailed in Wintix to appear in the Ticket delivery method field. To have a … Continue reading

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Use an existing ticket layout as a special ticket format for a show or recurring show – Wintix 6

Don’t reinvent the wheel! You can save and reuse ticket formats for any show. This is especially helpful if you have recurring special events or host special groups who regularly perform at your venue and you’ve set up a special … Continue reading

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How to add a logo/image to a default or special ticket format in Wintix 6

Do you have a show that requires a unique logo or image (a special ticket format) or do you need to add a logo/image to your default ticket format? PLEASE NOTE:  Your image must be around 1″ in diameter and … Continue reading

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How to exchange GA to reserved seats in Wintix 6

These instructions are in reference to creating social distance seating. In this scenario, we have sold tickets as GA (general admission) so that we may exchange the GA tickets for reserved seat tickets that will achieve social distancing and seating … Continue reading

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How to exchange seats in Wintix 5

Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance. PLEASE NOTE: … Continue reading

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How to clean your GoDex RT 200i printhead and make your tickets print better

A Wintix user reported that her printer was printing fine on the top half of the ticket but the bottom half was faded and barely visible in some places. Turns out, all she needed to to was clean her printhead. … Continue reading

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Are your custom tickets printing upside down?

This happened to one of our clients who uses custom tickets. The solution is to rotate the image on the ticket. NOTE: the “image” is whatever the ticket printer prints on the ticket. If you are using custom printed tickets, … Continue reading

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