Category Archives: Desktop Software

Box-office software for your desktop.

How to exchange tickets in Wintix 6 for a donation

Sometimes a patron won’t be able to use their tickets or season passes and will want the money they have paid to be a donation, instead. Here is how to do that. Go to  Sales | Sales Records | Search … Continue reading

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Resume automatic Windows updates

If you have Windows automatic updates paused and want to resume them: Go to Windows settings  Windows update Click the Resume updates button  

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How to find out if and when a patron changed or updated their record

Want to know when a patron had a change in name, marital status, spouse deceased, change in address, etc.? When looking up a customer in the database, click on the Extra fields tab. There is a line that says Remupdate. This … Continue reading

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Record in use message after you’ve closed the record

Have you ever tried to open a sales record in Wintix and gotten the message “Record in use”? The most likely scenario is that someone else has the record open. Wintix stops users from more than one person able to … Continue reading

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What are show notes and why use them?

Show notes are used as a call to action for anyone selling tickets in-house using Wintix. They can be reminders of something ticket sellers need to do or ask during a sale: “Do you need to buy a parking pass … Continue reading

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Sales records v. payment records reports

Sales records reflect all sales done whether the were paid for or not. The payment records report show those sales that have been paid for. The default for running reports in Wintix is payment records. To turn on the option … Continue reading

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How to set any new sales history additions to the top of the list, not the bottom of the general information tab

You can tell Wintix to make any automatic entries be placed at the top not toward the bottom of the General information tab in the sales record. Go to File | Initialization | Options 2 tab. Check the In a … Continue reading

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Where do you find a sales history within the sales record?

One of our Wintix users thought that all the notes and changes in a sale had disappeared. Please be aware that it never disappears. Go to the Sales record. Click on the Other information tab. Click the Sales history button. … Continue reading

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Add information to Webtix by using Showinfo (Show info) for ALL performances of a show

NOTE: these instructions are for adding informational text to ALL performances of a show.  If you want instructions for adding information to SINGLE performances, click here. Wintix allows you to enter information about your shows that will appear on your … Continue reading

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Add special price or comp during GA sale

Did you know you can add a special price or a comp (complimentary) ticket while selling a GA (general admission) show? A comp ticket is complimentary so the price is 0 (zero). Special price is defined as a specially priced … Continue reading

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