Category Archives: Uncategorized

Can’t delete chart even though Wintix says there is one?

Posted on June 22, 2019 by Peggy Dillon

This is an odd little thing we’ve encountered. The client says the show did NOT have a seating chart but you cannot uncheck it and save it.  Online, it showed up with the ascii characters in a chart, but you … Continue reading →

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Are there no seats attached to a sale?

Posted on March 22, 2019 by Peggy Dillon

Have you checked to see if the seats in your seating plan were labeled correctly? In this example, our patrons purchased two seats to “1776.” But if you open the sales record and click the Display seat list button, you … Continue reading →

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What’s new in Wintix March 2019

Posted on March 15, 2019 by Peggy Dillon

Wintix changelog notes:   Refund button in sales record. There is a new option to display the refund button in the sales record. If you need to cancel a sale and void the credit card transaction, having a dedicated button … Continue reading →

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CSS Support Contract Provisions PDF for Wintix 6

Posted on June 29, 2018 by Peggy Dillon

Please click the link below to access the downloadable CSS Support Contact Provisions PDF for Wintix 6 dated 6-29-18. CSS Support Contract Provisions wintix 6 6-29-18  

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Wintix updates 10/26/15 to 1/5/16

Posted on January 18, 2016 by Peggy Dillon

Here is a list of important Wintix updates made between 10/26/15 and 1/5/16: 10/26/15 Removed the credit card expiration date from the Daily reports. Authorize.net was not returning a meaningful answer. This unexpected data was confusing people when it was … Continue reading →

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Server crash of August 28, 2015

Posted on August 30, 2015 by Bruce

Time: 0720 First indication was that customers were reporting that Wintix was no longer working. Emails were streaming in. Our support lines were jammed. The problem was with the Data5 server – our busiest. I checked it and found the … Continue reading →

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What are father/daughter sales?

Posted on August 21, 2015 by Bruce

Note: this is version 5 only The Father/Daughter sale concept refers to the fact that group sales are a series of records. The first sale of the group is the “Father sale.” Any payments made for the original sale are … Continue reading →

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Subscribers who did not renew

Posted on July 14, 2011 by Bruce

Most of your subscribers will renew. They usually do this in response to your first renewal campaign. A few of them will forget and need to be reminded. You do not want to be sending the same information to people … Continue reading →

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Finding your most active customers

Posted on July 13, 2011 by Bruce

You need to speak a little SQL here. The process is called a query. Queries are wonderfully flexible and horribly complicated. Entire books have been written on the subject. Here is the query to give you a list of everyone … Continue reading →

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List of everyone who purchased for an entire season

Posted on July 13, 2011 by Bruce

At some point, everyone wants this report. The place to start is by going to Mailing list | Generate mailing list |Create a new list. There are a number of options. Click on the Query tab | Range of sale … Continue reading →

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