Category Archives: Uncategorized

Webtix update 1-28-21

There is a new feature coming out for Webtix in the next release: the ability to “upsell” an event and promote it. This was implemented on behalf of Pickleville with their “Pickleville Grill” event. It currently (as of the time of this email) … Continue reading

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Webtix update 3-2-21

[General] Various performance updates and adjustments [New] Pay What You Can – Now custom payment amounts can be added to any price category and patrons may choose their own value. [New] Event Upsell – Now events can be configured as … Continue reading

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Webtix changelog 11/29/20

[Added] Ability to take Reservations on Webtix [Added] Webtix ability (via config file) to make the ‘customreceipt’ content on the event to show up as an added “T&C” [Added] ability to change the purchase button text and ‘tickets’ labels to … Continue reading

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Can’t delete chart even though Wintix says there is one?

This is an odd little thing we’ve encountered. The client says the show did NOT have a seating chart but you cannot uncheck it and save it.  Online, it showed up with the ascii characters in a chart, but you … Continue reading

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Are there no seats attached to a sale?

Have you checked to see if the seats in your seating plan were labeled correctly? In this example, our patrons purchased two seats to “1776.” But if you open the sales record and click the Display seat list button, you … Continue reading

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What’s new in Wintix March 2019

Wintix changelog notes:   Refund button in sales record. There is a new option to display the refund button in the sales record. If you need to cancel a sale and void the credit card transaction, having a dedicated button … Continue reading

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Wintix updates 10/26/15 to 1/5/16

Here is a list of important Wintix updates made between 10/26/15 and 1/5/16: 10/26/15 Removed the credit card expiration date from the Daily reports. Authorize.net was not returning a meaningful answer. This unexpected data was confusing people when it was … Continue reading

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Server crash of August 28, 2015

Time: 0720 First indication was that customers were reporting that Wintix was no longer working. Emails were streaming in. Our support lines were jammed. The problem was with the Data5 server – our busiest. I checked it and found the … Continue reading

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What are father/daughter sales?

Note: this is version 5 only The Father/Daughter sale concept refers to the fact that group sales are a series of records. The first sale of the group is the “Father sale.” Any payments made for the original sale are … Continue reading

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Subscribers who did not renew

Most of your subscribers will renew. They usually do this in response to your first renewal campaign. A few of them will forget and need to be reminded. You do not want to be sending the same information to people … Continue reading

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