Category Archives: Seating Plans & Charts

Why are “Total capacity” and “Seat remaining” grayed out in Edit a Show?

If you open the Performance window, you can see that, in the example below, the Total capacity and Seats remaining functions are grayed out. This is because the Use a seating chart box has been checked. Wintix will only use … Continue reading

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Do you see white boxes or squares on your Webtix seating chart?

When you or your patrons are looking at a seating chart online, do you see any white boxes or squares where a seat should be? The “seats” can be bought BUT there are no seats really there to buy. You … Continue reading

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Easily find performances that use a specific seating plan

Do you have several seating plans in Wintix? If so, it can sometimes be hard to remember which one you’ve used for certain shows and performances. You can easily find out, though. Go to Tools | Seating plans and put … Continue reading

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Does a seat turn into an asterisk (*) when you click on the seating chart?

In Wintix, go to Sales | Regular sale. Choose a show that has a seating chart. Click Select the seats tab. When the seating chart comes up, look at the lower left of that screen. There is a Select seats … Continue reading

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W as a price code or a wheelchair symbol

A Wintix/Webtix user was concerned about seats that looked available in-house… … but not online… They were concerned that it might create a double sale. Their concerns were unfounded as Wintix will not allow a double sale to happen. What … Continue reading

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Clean up your seating plan

How do you know for certain that your seating plans and charts are built correctly and contain all the data they need for accurate sales? Seating plans need to be meticulously created (which is why we suggest most of our … Continue reading

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Do seating charts and plans look the same in Wintix and Webtix?

No, but they are similar. Both work off the same database, but they appear differently because Wintix is an desktop application while Webtix is Web-based. Here’s an example of what it looks like in Wintix. You can see the ascii … Continue reading

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How to release the seats that are being held on a sale number that doesn’t exist

As soon as you go to Sales | Regular Sale or Sales | Season package sale or Sales | Quick Sale, Wintix creates a sale record number. Occasionally, some sales records never complete, but seats are still attached the sales … Continue reading

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How to add permanent House Seats

A Wintix user asked, “If I modify a seating plan, and select a few seats as permanent House Seats, when I press the Update all shows using that plan button, will it select the seats even if they are already … Continue reading

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What to do if your show changes from GA to reserved seats

What should you do if you’ve already sold GA (general admission) tickets and now it’s been decided that the seats will be reserved. Make a copy of the show, rename it something like “Show Title” Reserved Seats, and attach the … Continue reading

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