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Category Archives: Seating Plans & Charts
How to assign reserved seats to general admission (GA) tickets
There may be a situation where you want your online Webtix patrons to buy GA (general admission) tickets, but then you want to assign them reserved seats in-house in your box office. This could be a scenario where you want … Continue reading
Posted in Coronavirus information, Seating Plans & Charts, Webtix6, Wintix 6
Tagged tutorial, User manual
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Use “anti-social” seating to make one buyer purchase all tickets in a group (ie. at a table, in a row, etc.)
Sometimes, you have a situation where, for example, there are four seats at a table or six in a socially distanced group, and if someone buys ONE ticket in that group, they are required to buy ALL tickets in that … Continue reading
Posted in Coronavirus information, Seating Plans & Charts, Webtix6, Wintix 6
Tagged tutorial, User manual
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How to input wheelchair seating (ADA rules) in Wintix for sale through Webtix 6
Instructions for reserved seats with a seating chart In Wintix, add the wheelchair and companion seating by going to Tools | Seating plans | <double click on your plan>. Double click on the seat you want to indicate is a … Continue reading
Sell streaming events through Wintix and Webtix 6
You can using Wintix and Webtix to sell tickets to a streaming event. Set your streaming event up like a regular show and your patrons will be able to purchase tickets online. The day before or a few hours before … Continue reading
Posted in Coronavirus information, Seating Plans & Charts, Webtix6, Wintix 6
Tagged tutorial, User manual
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How to set up and use automatic social distant seating plans
Due to public safety precautions during the Covid outbreak, many venues are required to implement measures to protect their patrons. One of the most important ones is socially distant seating. Wintix now will automatically create social distancing seating plans that … Continue reading
Posted in Coronavirus information, Seating Plans & Charts, Wintix 6
Tagged tutorial, User manual
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How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date
This will most often occur in cases of family emergency or unexpected cancellation of a show. In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading
How to run a report that shows you who is sitting in what seats
Go to Reports | By show | Single performance Choose your show in the left column. Choose the performance date in the right column. Choose your output preference from the drop down on the bottom left. Click the Seating chart button. … Continue reading
Why are “Total capacity” and “Seat remaining” grayed out in Edit a Show?
If you open the Performance window, you can see that, in the example below, the Total capacity and Seats remaining functions are grayed out. This is because the Use a seating chart box has been checked. Wintix will only use … Continue reading
Posted in Desktop Software, Seating Plans & Charts, Wintix 6, Wintix5
Tagged tutorial
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Can’t delete chart even though Wintix says there is one?
This is an odd little thing we’ve encountered. The client says the show did NOT have a seating chart but you cannot uncheck it and save it. Online, it showed up with the ascii characters in a chart, but you … Continue reading
Posted in Seating Plans & Charts
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Do you see white boxes or squares on your Webtix seating chart?
When you or your patrons are looking at a seating chart online, do you see any white boxes or squares where a seat should be? The “seats” can be bought BUT there are no seats really there to buy. You … Continue reading