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Category Archives: Wintix5
Exchanging tickets for a different performance
If you are cancelling a sale at point of sale, clicking on the Cancel button only takes you out of the sale, but does NOT actually cancel the entire transaction and place it into the Cancelled Sales Graveyard. (We will … Continue reading
How to exchange seats in Wintix 5
Go to Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance. How to … Continue reading
How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date
This will most often occur in cases of family emergency or unexpected cancellation of a show. In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading
How to add a payment to an existing sales record (GA)
Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading
How to add a payment to an existing sales record – reserved seats
Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading
How to back date to the previous build of Wintix
If you have downloaded an update for Wintix and are having issues with the new update, follow the below steps to go back to the previous build (the build date that you were running before updating): Close Wintix (close ALL … Continue reading
It’s important to back up (backup) your Wintix every day!
As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading
Why are “Total capacity” and “Seat remaining” grayed out in Edit a Show?
If you open the Performance window, you can see that, in the example below, the Total capacity and Seats remaining functions are grayed out. This is because the Use a seating chart box has been checked. Wintix will only use … Continue reading
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Setting ticket printer settings inside Wintix – no environmental variable
If you have an environmental variable, go here for instructions. If you don’t have an environment variable on the computer, here is what to do: In Wintix, go to File | Ticket setup | Windows printer setup – you now … Continue reading
How to find a cancelled sale
If the cancelled sales are still in Mainsale, go to Reports | Run of show | <Cancelled sales graveyard> Click the Browse report button. You can go directly into each sales record by double clicking on the text on that … Continue reading