Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

How to back date to the previous build of Wintix

If you have downloaded an update for Wintix and are having issues with the new update, follow the below steps to go back to the previous build (the build date that you were running before updating): Close Wintix (close ALL … Continue reading

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It’s important to back up (backup) your Wintix every day!

As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading

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Why are “Total capacity” and “Seat remaining” grayed out in Edit a Show?

If you open the Performance window, you can see that, in the example below, the Total capacity and Seats remaining functions are grayed out. This is because the Use a seating chart box has been checked. Wintix will only use … Continue reading

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Setting ticket printer settings inside Wintix – no environmental variable

If you  have an environmental variable, go here for instructions. If you don’t have an environment variable on the computer, here is what to do: In Wintix, go to File | Ticket setup | Windows printer setup – you now … Continue reading

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How to find a cancelled sale

If the cancelled sales are still in Mainsale, go to Reports | Run of show | <Cancelled sales graveyard>  Click the Browse report button. You can go directly into each sales record by double clicking on the text on that … Continue reading

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How to set a time for a performance to go off sale in Webtix

If you want different settings for the off sale time for online sales, you will need to go into the internet options for that show. Go to Show | Edit a show | Internet Options | Domains.  Highlight the Domain … Continue reading

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Do a refund for a GA sale in Wintix 5 – tickets not printed

In the Sales record, go to the Other information tab and click the Cancel this sale button. When you click on the Cancel this sale button and you haven’t already printed tickets, you will get this message – see below. … Continue reading

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How to do a partial return for an unpaid reservation, then collect money for the remaining seats

Go to Sale | Sales record and search for the sale for which you’ll be returning seats and collecting money. Click on the Tickets tab and click the Return seats button. Highlight the seat(s) you want to return. Click the Return … Continue reading

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Does a seat turn into an asterisk (*) when you click on the seating chart?

In Wintix, go to Sales | Regular sale. Choose a show that has a seating chart. Click Select the seats tab. When the seating chart comes up, look at the lower left of that screen. There is a Select seats … Continue reading

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Are you quick sales missing seat numbers?

What happens if your quick sales (quicksales) are missing seat numbers? If there is a seating plan, remember to click the Select the seats button or your customer won’t have a seat selected.  

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