Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

Setting ticket printer settings inside Wintix – no environmental variable

If you  have an environmental variable, go here for instructions. If you don’t have an environment variable on the computer, here is what to do: In Wintix, go to File | Ticket setup | Windows printer setup – you now … Continue reading

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How to find a cancelled sale

If the cancelled sales are still in Mainsale, go to Reports | Run of show | <Cancelled sales graveyard>  Click the Browse report button. You can go directly into each sales record by double clicking on the text on that … Continue reading

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How to set a time for a performance to go off sale in Webtix

If you want different settings for the off sale time for online sales, you will need to go into the internet options for that show. Go to Show | Edit a show | Internet Options | Domains.  Highlight the Domain … Continue reading

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Do a refund for a GA sale in Wintix 5 – tickets not printed

In the Sales record, go to the Other information tab and click the Cancel this sale button. When you click on the Cancel this sale button and you haven’t already printed tickets, you will get this message – see below. … Continue reading

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How to do a partial return for an unpaid reservation, then collect money for the remaining seats

Go to Sale | Sales record and search for the sale for which you’ll be returning seats and collecting money. Click on the Tickets tab and click the Return seats button. Highlight the seat(s) you want to return. Click the Return … Continue reading

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Does a seat turn into an asterisk (*) when you click on the seating chart?

In Wintix, go to Sales | Regular sale. Choose a show that has a seating chart. Click Select the seats tab. When the seating chart comes up, look at the lower left of that screen. There is a Select seats … Continue reading

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Are you quick sales missing seat numbers?

What happens if your quick sales (quicksales) are missing seat numbers? If there is a seating plan, remember to click the Select the seats button or your customer won’t have a seat selected.  

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How to create a waiting list in Wintix/Webtix 5

Wondering if you can create a waiting list in Wintix so people can sign up for tickets if they become available? To create a waiting list for just one show: Go to Show | Utilities | Add a new show. … Continue reading

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Seats still reserved but the sales record says zero (0) tickets

Correct this issue by doing the following: Find the sales record. On the General tab, click on the Display seat list button. Make sure all seats are listed. If all seats are listed, click OK and go to the Tickets … Continue reading

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How to quickly add a new API login for all computers using Wintix

Do you have Wintix installed on more than one computer? If you need to input a new API login for credit card processing, you can make sure it’s on everyone’s computers in a snap! As long as you have the … Continue reading

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