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Category Archives: Wintix5
How to back date to the previous build of Wintix
If you have downloaded an update for Wintix and are having issues with the new update, follow the below steps to go back to the previous build (the build date that you were running before updating): Close Wintix (close ALL … Continue reading
It’s important to back up (backup) your Wintix every day!
As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading
Why are “Total capacity” and “Seat remaining” grayed out in Edit a Show?
If you open the Performance window, you can see that, in the example below, the Total capacity and Seats remaining functions are grayed out. This is because the Use a seating chart box has been checked. Wintix will only use … Continue reading
Posted in Desktop Software, Seating Plans & Charts, Wintix 6, Wintix5
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Setting ticket printer settings inside Wintix – no environmental variable
If you have an environmental variable, go here for instructions. If you don’t have an environment variable on the computer, here is what to do: In Wintix, go to File | Ticket setup | Windows printer setup – you now … Continue reading
How to find a cancelled sale
If the cancelled sales are still in Mainsale, go to Reports | Run of show | <Cancelled sales graveyard> Click the Browse report button. You can go directly into each sales record by double clicking on the text on that … Continue reading
How to set a time for a performance to go off sale in Webtix
If you want different settings for the off sale time for online sales, you will need to go into the internet options for that show. Go to Show | Edit a show | Internet Options | Domains. Highlight the Domain … Continue reading
Do a refund for a GA sale in Wintix 5 – tickets not printed
In the Sales record, go to the Other information tab and click the Cancel this sale button. When you click on the Cancel this sale button and you haven’t already printed tickets, you will get this message – see below. … Continue reading
How to do a partial return for an unpaid reservation, then collect money for the remaining seats
Go to Sale | Sales record and search for the sale for which you’ll be returning seats and collecting money. Click on the Tickets tab and click the Return seats button. Highlight the seat(s) you want to return. Click the Return … Continue reading
Does a seat turn into an asterisk (*) when you click on the seating chart?
In Wintix, go to Sales | Regular sale. Choose a show that has a seating chart. Click Select the seats tab. When the seating chart comes up, look at the lower left of that screen. There is a Select seats … Continue reading
Are you quick sales missing seat numbers?
What happens if your quick sales (quicksales) are missing seat numbers? If there is a seating plan, remember to click the Select the seats button or your customer won’t have a seat selected.