Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

How to generate a mail list of people who bought specific shows and don’t have an email address by running a query

This query renders a spreadsheet of patrons who have purchased tickets for specific shows AND who do not have an email address.   This is handy for our clients who need to generate a list of patrons to call or mail … Continue reading

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How to generate a mail list of people who don’t have an email address by running a query

Go to Mailing list | Generate a mailing list | Export email. In the Exporting email addresses window, click on the Edit the query tab and remove the query that is there by default. In the field, type this command: … Continue reading

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Options for socially distant seating

Every organization has its own unique situation and needs when it comes to social distancing requirements and options to keep your patrons comfortable and safe. Below is a summary of options that we are listing in terms of most highly … Continue reading

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How to create a “mirror show” for social distance seating in Wintix 6

  PLEASE NOTE: Use this method if you’ve already sold reserved tickets for an existing show and now need to create socially distant seating. If you have not sold tickets yet for a show needing social distant seating, please set … Continue reading

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Protected: How to switch reserved seats to GA and then assign seating for social distancing

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Measure your house to assign socially distant seating

The only way to really know if you are seating people in compliance with social distancing requirements is to actually take a measuring tape into your house and measure how wide the seats are and the space between rows.  Then, … Continue reading

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Exchanging tickets for a different performance

If you are cancelling a sale at point of sale, clicking on the Cancel button only takes you out of the sale, but does NOT actually cancel the entire transaction and place it into the Cancelled Sales Graveyard. (We will … Continue reading

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How to exchange seats in Wintix 5

Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance. PLEASE NOTE: … Continue reading

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How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date

This will most often occur in cases of family emergency or unexpected cancellation of a show.   In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading

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How to add a payment to an existing sales record (GA)

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading

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