Category Archives: Authorize.net

How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old

Posted on March 13, 2020

If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading →

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Watch an Authorize.net new merchant webinar video

Posted on December 31, 2018

This will help you learn the things you need to know about how the Authorize.net payment process works.

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Authorize.net error 33 (email is required)

Posted on September 14, 2018

ERROR AIM 33 (Email is required) Are your patrons getting this error when they are trying to buy tickets online through Webtix? Are you seeing it when testing to see if your Webtix shopping cart is processing credit cards? Here … Continue reading →

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How to ensure you get notifications from Authorize.net

Posted on May 15, 2018

Like any other technology company, Authorize.net will occasionally experience server outages and other situations. If you use Authorize.net as your internet payment gateway, you need to make sure you have signed up to get important notifications and other  communications. This … Continue reading →

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What is Hard Error 112 Line 347

Posted on December 4, 2017

A Wintix user was manually inputting a credit card when they received an error message after entering the number and clicking Okay. The browser would not return anything except “404.” Wintix returns, “Invalid result.” These errors are rare. They occur … Continue reading →

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Authorize.net error when trying to do a refund for a Webtix sale

Posted on February 19, 2016

Do you get the following Authorize.net error message when you are trying to do a Webtix refund in Authorize.net: “Error. An unanticipated error occurred while processing this request. Please click your browser’s Back button to return to the previous page.”? … Continue reading →

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Authorize.net outage caused incomplete Wintix and Webtix purchases: Hard Error line 343

Posted on October 15, 2014

On October 10, 2014, Center Stage Software learned that some patrons of our customers were unable to complete a purchase through Webtix because of an outage at Authorize.net. In addition, because of this outage, some clients were unable to sell … Continue reading →

Posted in Authorize.net, Credit Card Processing, Internet connectivity, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

Error 39: The supplied currency code is either invalid, not supported, not allowed for this merchant or doesn’t have an exchange rate.

Posted on June 19, 2014

One of our Canadian clients has set up Authorize.net as a payment gateway.  When running a non US credit card to pay for tickets, the following error was displayed: Error 39: The supplied currency code is either invalid, not supported, … Continue reading →

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Is the security code (CAPTCHA) not appearing correctly on your Authorize.net check out page?

Posted on February 11, 2014

There is an option in the Authorize.net settings that requires customers to fill in a CAPTCHA or Security Code – your patrons must type in the code to prove they are humans and not ‘bots’. Here’s how to check that … Continue reading →

Posted in Authorize.net, Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Wintix5 | Tagged | Leave a comment

Authorize.net error messages explained

Posted on November 22, 2013

Got an error message from Authorize.net and not sure what it means? Authorize.net has a webpage devoted to explaining all of them. Or you can search by Authorize.net response codes here.  Simply type the error number into a box and … Continue reading →

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