Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date

This will most often occur in cases of family emergency or unexpected cancellation of a show.   In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading

Posted in Seating Plans & Charts, Wintix 6, Wintix5 | Tagged , | Leave a comment

How to add a payment to an existing sales record (GA)

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading

Posted in Accounting, Wintix 6, Wintix5 | Tagged , | Leave a comment

How to add a payment to an existing sales record – reserved seats

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading

Posted in Accounting, Wintix 6, Wintix5 | Tagged , | Leave a comment

How to back date to the previous build of Wintix

If you have downloaded an update for Wintix and are having issues with the new update, follow the below steps to go back to the previous build (the build date that you were running before updating): Close Wintix (close ALL … Continue reading

Posted in Wintix 6, Wintix5 | Tagged | Leave a comment

It’s important to back up (backup) your Wintix every day!

As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading

Posted in Wintix 6, Wintix5 | Tagged , | Leave a comment

Why are “Total capacity” and “Seat remaining” grayed out in Edit a Show?

If you open the Performance window, you can see that, in the example below, the Total capacity and Seats remaining functions are grayed out. This is because the Use a seating chart box has been checked. Wintix will only use … Continue reading

Posted in Desktop Software, Seating Plans & Charts, Wintix 6, Wintix5 | Tagged | Leave a comment

Setting ticket printer settings inside Wintix – no environmental variable

If you  have an environmental variable, go here for instructions. If you don’t have an environment variable on the computer, here is what to do: In Wintix, go to File | Ticket setup | Windows printer setup – you now … Continue reading

Posted in Desktop Software, Printers/Tickets, Tickets, Wintix5 | Tagged | Leave a comment

How to find a cancelled sale

If the cancelled sales are still in Mainsale, go to Reports | Run of show | <Cancelled sales graveyard>  Click the Browse report button. You can go directly into each sales record by double clicking on the text on that … Continue reading

Posted in Wintix 6, Wintix5 | Tagged | Leave a comment

How to set a time for a performance to go off sale in Webtix

If you want different settings for the off sale time for online sales, you will need to go into the internet options for that show. Go to Show | Edit a show | Internet Options | Domains.  Highlight the Domain … Continue reading

Posted in Desktop Software, Webtix5, Webtix6, Wintix5 | Tagged | Leave a comment

Do a refund for a GA sale in Wintix 5 – tickets not printed

In the Sales record, go to the Other information tab and click the Cancel this sale button. When you click on the Cancel this sale button and you haven’t already printed tickets, you will get this message – see below. … Continue reading

Posted in Wintix5 | Tagged , | Leave a comment