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Recent Posts
Category Archives: Accounting
How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old
If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading
How to add a payment to an existing sales record (GA)
Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading
How to add a payment to an existing sales record – reserved seats
Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading
How to return seats/tickets after refund
NOTE: It is recommended that you return seats or GA tickets FIRST before issuing a refund. Go to the Sales record. Click on the Payment tab. Below, we will show you how to refund 1) cash or a check; 2) … Continue reading
The Daily Sales Report – Wintix 6
It’s critical to run a Daily Sales Report every day! This report will guarantee that daily sales are input correctly. If any errors occur during input or if a Webtix sale did not complete because an online patron abandoned the … Continue reading
How to get a report for all (or some) shows by price categories
Go to Report by show | Season ticket | All shows Depending on which shows you wish to run a report, you can choose to select the Select all or Clear all buttons and manually select the shows. Choose the … Continue reading
How to do a partial exchange for a general admission (GA) seat
(Click here for instructions on how to do a partial exchange for reserved seats.) If you want to do a partial exchange for a GA show: Open the original sale record. Click on the Tickets tab. Reduce the number of … Continue reading
How to remove a donation from a cancelled sale
A client of ours had a duplicate sale that also had a donation. When they cancelled the duplicate sale, the duplicate donation was still in the sale and in reports, even though they tried to delete it. In this case, … Continue reading
How do you do a cash back in Wintix?
One of our Wintix users had a patron who was buying a group of tickets with a pre-filled out check that ended up being more than the amount she owed. They needed to accept the check but give her cash … Continue reading
How to reconcile your box office at the end of each business day – Wintix 5 & 6
NOTE: This is standard office procedure. It must be done. If you have multiple clerks, each clerk needs to balance their own cash drawer. That way, they can correct any mistakes when their memories are fresh. They sign their report … Continue reading