Category Archives: Accounting

Split payment for two or more people in one sale that want to sit together without social distancing

PLEASE NOTE: The split payment feature was designed with ONE ticket buyer in mind. Maybe they were going to pay cash for their purchase but realized they didn’t have enough cash and would need to pay the remainder with a … Continue reading

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How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old

If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading

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How to add a payment to an existing sales record (GA)

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading

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How to add a payment to an existing sales record – reserved seats

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading

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How to return seats/tickets after refund

NOTE: It is recommended that you return seats or GA tickets FIRST before issuing a refund. Go to the Sales record. Click on the Payment tab. Below, we will show you how to refund 1) cash or a check; 2) … Continue reading

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The Daily Sales Report – Wintix 6

It’s critical to run a Daily Sales Report every day! This report will guarantee that daily sales are input correctly. If any errors occur during input or if a Webtix sale did not complete because an online patron abandoned the … Continue reading

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How to get a report for all (or some) shows by price categories

Go to Report by show | Season ticket | All shows Depending on which shows you wish to run a report, you can choose to select the Select all or Clear all buttons and manually select the shows. Choose the … Continue reading

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How to do a partial exchange for a general admission (GA) seat

(Click here for instructions on how to do a partial exchange for reserved seats.) If you want to do a partial exchange for a GA show: Open the original sale record. Click on the Tickets tab. Reduce the number of … Continue reading

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How to remove a donation from a cancelled sale

A client of ours had a duplicate sale that also had a donation. When they cancelled the duplicate sale, the duplicate donation was still in the sale and in reports, even though they tried to delete it. In this case, … Continue reading

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How do you do a cash back in Wintix?

One of our Wintix users had a patron who was buying a group of tickets with a pre-filled out check that ended up being more than the amount she owed. They needed to accept the check but give her cash … Continue reading

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