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Category Archives: Accounting
How to do a partial exchange for a general admission (GA) seat
(Click here for instructions on how to do a partial exchange for reserved seats.) If you want to do a partial exchange for a GA show: Open the original sale record. Click on the Tickets tab. Reduce the number of … Continue reading
How to remove a donation from a cancelled sale
A client of ours had a duplicate sale that also had a donation. When they cancelled the duplicate sale, the duplicate donation was still in the sale and in reports, even though they tried to delete it. In this case, … Continue reading
How do you do a cash back in Wintix?
One of our Wintix users had a patron who was buying a group of tickets with a pre-filled out check that ended up being more than the amount she owed. They needed to accept the check but give her cash … Continue reading
How to reconcile your box office at the end of each business day – Wintix 5 & 6
NOTE: This is standard office procedure. It must be done. If you have multiple clerks, each clerk needs to balance their own cash drawer. That way, they can correct any mistakes when their memories are fresh. They sign their report … Continue reading
How to run a credit card log report in Wintix 5 & 6
Go to Reports | By day | Credit card log. Below is how it looks in Wintix 5: In Wintix 6, there is another option to run a credit card log for one sale: This report is generated by Authorize.net. … Continue reading
How to get a report for purchases beyond the current fiscal year
To get the report for tickets purchased and monies collected for future performances beyond the current fiscal, run the following report in Wintix: Click on Reports | by Day | Show for a day (The starting date and ending date … Continue reading
How to run a report that shows only “special prices”
Are you offering a special price? Maybe it is a promotional price of > Are you offering a special price? Maybe it is a promotional price of $0 (zero dollars) you’ve set up or a promo code that includes a … Continue reading
How to add a service charge to all performances within a season ticket
Don’t use Payment Types to add a per ticket service charge when making a season package (father) sale. Each “daughter” sale of the father sale is for zero dollars, because all monies for that transaction were calculated on the father … Continue reading
If you don’t do refunds, what can you do if tickets are exchanged for cheaper ones?
A Wintix user asked us what to do when a patron exchanges from a more expensive performance to a cheaper performance, since it shows that the total sale is less than the total paid and is therefore out of balance. … Continue reading
Was a credit card “not approved” but charged anyway through Authorize.net?
There might have been a break in the communication between your computer and Authorize.net. Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading
Posted in Accounting, Credit Card Processing, Desktop Software, Internet connectivity, Wintix5
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