Category Archives: Printers/Tickets

Find information on printers and tickets

Are your custom tickets printing upside down?

This happened to one of our clients who uses custom tickets. The solution is to rotate the image on the ticket. NOTE: the “image” is whatever the ticket printer prints on the ticket. If you are using custom printed tickets, … Continue reading

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Setting ticket printer settings inside Wintix – no environmental variable

If you  have an environmental variable, go here for instructions. If you don’t have an environment variable on the computer, here is what to do: In Wintix, go to File | Ticket setup | Windows printer setup – you now … Continue reading

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What to do when the Datamax 3210 or 3306 printer runs out of tickets in mid-print

Just lift the green latch and feed the tickets in. Once done, the ticket printing will continue.  There is a buffer within the printer memory. If you turn off the printer for even a few seconds and turn it back … Continue reading

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Are there printer compatibility issues if you run Windows 7 on one computer and Window 10 on another?

A client asked us a good question: We are going to be getting a new computer for the box office.  Currently we have a Windows 7 desktop and a Windows 7 laptop.  If we replace the desktop with a Windows … Continue reading

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Check media error instructions for the Godex RT200i printer

From the Godex LCD Screen: 1. This is the Power on/off button. 2. These are four directional buttons that are used to navigate the menu. 3. This is the Enter key. Confirm that LCD screen says Ready. At the bottom … Continue reading

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Can you modify a ticket or label if you have an environment variable?

No. When you add an environment variable to a computer, the ONLY thing it does in Wintix is point tickets, labels, receipts, to a particular printer. You CANNOT modify a ticket format, label format, receipt format, that is unique to … Continue reading

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“These tickets were already printed… are you sure you want to print again?”

Have you ever gone into a Webtix sale and tried to print a ticket only to have a pop up warn you “These tickets were already printed… are you sure you want to print again?” You’ve never printed these tickets … Continue reading

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Make your email receipt into your patron’s ticket instead of attaching a ticket PDF

There has been an issue with delivery of ticket PDFs as attachments to an email that will only continue to grow. If you are using Wintix 5, we highly recommend that you start telling your patrons that their email receipt … Continue reading

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Will thermal labels fade?

A Wintix user wanted to know if an auditor goes into the records a year or two later and looks at the label, will they still be readable? We told them, if you keep the labels covered in a box … Continue reading

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Make sure your tickets are pointing to the right printer

One of our Wintix users notified us that the ticket format on her computer was working correctly and the ticket format on her associate’s computer was not – her tickets were printing so that the ticket was partially cut off … Continue reading

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