Category Archives: Printers/Tickets

Find information on printers and tickets

How to add a logo/image to a default or special ticket format in Wintix 6

Do you have a show that requires a unique logo or image (a special ticket format) or do you need to add a logo/image to your default ticket format? PLEASE NOTE:  Your image must be around 1″ in diameter and … Continue reading

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How to exchange GA to reserved seats in Wintix 6

These instructions are in reference to creating social distance seating. In this scenario, we have sold tickets as GA (general admission) so that we may exchange the GA tickets for reserved seat tickets that will achieve social distancing and seating … Continue reading

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How to exchange seats in Wintix 5

Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance. PLEASE NOTE: … Continue reading

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How to clean your GoDex RT 200i printhead and make your tickets print better

A Wintix user reported that her printer was printing fine on the top half of the ticket but the bottom half was faded and barely visible in some places. Turns out, all she needed to to was clean her printhead. … Continue reading

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Are your custom tickets printing upside down?

This happened to one of our clients who uses custom tickets. The solution is to rotate the image on the ticket. NOTE: the “image” is whatever the ticket printer prints on the ticket. If you are using custom printed tickets, … Continue reading

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Setting ticket printer settings inside Wintix – no environmental variable

If you  have an environmental variable, go here for instructions. If you don’t have an environment variable on the computer, here is what to do: In Wintix, go to File | Ticket setup | Windows printer setup – you now … Continue reading

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What to do when the Datamax 3210 or 3306 printer runs out of tickets in mid-print

Just lift the green latch and feed the tickets in. Once done, the ticket printing will continue.  There is a buffer within the printer memory. If you turn off the printer for even a few seconds and turn it back … Continue reading

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Are there printer compatibility issues if you run Windows 7 on one computer and Window 10 on another?

A client asked us a good question: We are going to be getting a new computer for the box office.  Currently we have a Windows 7 desktop and a Windows 7 laptop.  If we replace the desktop with a Windows … Continue reading

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Check media error instructions for the Godex RT200i printer

From the Godex LCD Screen: 1. This is the Power on/off button. 2. These are four directional buttons that are used to navigate the menu. 3. This is the Enter key. Confirm that LCD screen says Ready. At the bottom … Continue reading

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Can you modify a ticket or label if you have an environment variable?

No. When you add an environment variable to a computer, the ONLY thing it does in Wintix is point tickets, labels, receipts, to a particular printer. You CANNOT modify a ticket format, label format, receipt format, that is unique to … Continue reading

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