Category Archives: Printers/Tickets

Find information on printers and tickets

Can you only choose an HP printer when printing tickets?

Are you having problems with your workstation only allowing you to choose a n HP printer when printing tickets? This is caused by a Microsoft Windows operating system update. Here is an explanation and troubleshooting instructions. 

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How to disable printer driver updates when Microsoft updates its operating system

Sometimes Microsoft operating system updates can play havoc with ticket printer drivers, so you may want to manually update your printer drivers at a time of your choosing, instead. Microsoft says: Right-click the Start button and select Control Panel. Make … Continue reading

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How to automatically print more than one copy of a receipt from Wintix

Do you need to print more than one copy of a receipt when making a sale in Wintix? And do you need to have that number of copies printed all the time? You can set it up in Wintix by … Continue reading

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Microsoft Printer Metadata Troubleshooter Tool

Click here to get the Troubleshooter Tool. The Microsoft Printer Metadata Troubleshooter Tool is intended to help users and administrators address the known issue as described in Printer names and icons might be changed and HP Smart app automatically installs. This tool … Continue reading

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Batch printing unprinted tickets

Some of our clients do not print tickets at point of sale, but wait until the day of the performance to do a batch printing of unprinted tickets.  Once the tickets are printed, the tickets are placed in ticket envelopes … Continue reading

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Resetting a ticket format to default settings

FOR INTERNAL USAGE The ticket format contains instructions as to which printer to go to, what paper size, orientation and a bunch of other things. The Windows printing subsystem contains similar instructions. It can get confused and it becomes impossible … Continue reading

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Godex printer: do your tickets have random lines on them like this?

Do the tickets from your Godex printer look like someone drove over them, with lines on them? Godex recommends this solution. Completely remove the printer driver and start with a fresh install. Go to the area on your computer where … Continue reading

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How to exchange tickets in Wintix 6 for a donation

Sometimes a patron won’t be able to use their tickets or season passes and will want the money they have paid to be a donation, instead. Here is how to do that. Go to  Sales | Sales Records | Search … Continue reading

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Is your label special ticket designer setup a different size than your ticket?

You could have your special ticket format set up to send to a regular printer instead of your thermal ticket printer. Special ticket formats are usually designed for specific shows or performances. Does the screen shot below look something like … Continue reading

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How to adjust the printed form size for a Practical Automation (PA) printer

In your computer, go to printers and scanners. Find the PA printer and click on Hardware properties. When the Properties window opens, click the Settings tab. Click the Devices and Printers Folder button. Click on the correct printer. Choose or … Continue reading

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