Tag Archives: tutorial

Add run of show prices to all performances of a show

Run of show prices are used to enter a price code into a show once and have it automatically appear in each performance. Go to Show | Edit a Show. Click on the Run of show prices button. (This window … Continue reading

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Easily find performances that use a specific seating plan

Do you have several seating plans in Wintix? If so, it can sometimes be hard to remember which one you’ve used for certain shows and performances. You can easily find out, though. Go to Tools | Seating plans and put … Continue reading

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An in-depth look at Wintix and Webtix 6

Wintix and Webtix 6 can handle tasks and reporting from simple and basic to complex and intricate. Because we listen to what our customers need and want in box office software, our team of dedicated programmers have developed an extremely … Continue reading

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Welcome Webtix buyers from anywhere in the world

Did you know that the latest version of Webtix 6 allows anyone with any address anywhere to buy tickets on your site? Check this out… Her Majesty Marie A. is fleeing to America (unless those nasty peasants introduce her to … Continue reading

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Gift cards – common pitfalls

Gift cards are pretty simple. They are simply a way to store value for use in Wintix and Webtix. There are two common pitfalls: In Wintix, when you click on File | Payment types, you will see several different payment … Continue reading

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Watch an Authorize.net new merchant webinar video

This will help you learn the things you need to know about how the Authorize.net payment process works.

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Does a seat turn into an asterisk (*) when you click on the seating chart?

In Wintix, go to Sales | Regular sale. Choose a show that has a seating chart. Click Select the seats tab. When the seating chart comes up, look at the lower left of that screen. There is a Select seats … Continue reading

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What to do when the Datamax 3210 or 3306 printer runs out of tickets in mid-print

Just lift the green latch and feed the tickets in. Once done, the ticket printing will continue.  There is a buffer within the printer memory. If you turn off the printer for even a few seconds and turn it back … Continue reading

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Are there printer compatibility issues if you run Windows 7 on one computer and Window 10 on another?

A client asked us a good question: We are going to be getting a new computer for the box office.  Currently we have a Windows 7 desktop and a Windows 7 laptop.  If we replace the desktop with a Windows … Continue reading

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Check media error instructions for the Godex RT200i printer

From the Godex LCD Screen: 1. This is the Power on/off button. 2. These are four directional buttons that are used to navigate the menu. 3. This is the Enter key. Confirm that LCD screen says Ready. At the bottom … Continue reading

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