Tag Archives: tutorial

How to input wheelchair seating (ADA rules) for sale through Webtix 6

Instructions for reserved seats with a seating chart Add the wheelchair and companion seating by going to Tools | Seating plans | <double click on your plan>. Double click on the seat you want to indicate is a wheelchair or … Continue reading

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If you change a date or time of a show in your season package, you must replace the show in the package

You can easily change the date or time of a performance.  PLEASE NOTE: All sales associated with the old date or time will be transferred to the new date and time.  If that performance is part of a season ticket … Continue reading

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How to search for a customer record if you use salutations/spouse’s names, etc.

Are you a symphony or other organization that has Wintix set up so that your customer records include special things like salutations or spouse’s names? First, you need to have numeric, incrementing accounts turned on.  When looking up a customer, … Continue reading

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Pay what you can (PWYC) or pay what you like online in Webtix

You can offer your patrons the choice of paying what they would like to or can afford now. You can sell tickets at the PWYC level both in-house in Wintix and online in Webtix. Click here for instructions on how … Continue reading

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Use an existing ticket layout as a special ticket format for a show or recurring show – Wintix 6

Don’t reinvent the wheel! You can save and reuse ticket formats for any show. This is especially helpful if you have recurring special events or host special groups who regularly perform at your venue and you’ve set up a special … Continue reading

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Not everyone has an account number even though they have recent sales?

One of our Wintix user noticed that some sales records didn’t have account number listed for the sales. Here is how to avoid that problem. Go to the File | Initialization settings | Mailing list tab. Check the Use numeric, … Continue reading

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How to create a reservation (not sale) to be booked online in Webtix

Most of the time, you want your patrons to pay online, but if you would like them to be able to make reservations and pay later, here is what to do: In Wintix, go to File | Payment types. For … Continue reading

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Pay what you can (PWYC) or pay what you like in-house in Wintix

You can offer your patrons the choice of paying what they would like to or can afford now. You can sell tickets at the PWYC level both in house in Wintix and online in Webtix. Click here to see how … Continue reading

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Can “company” be included in the “Browse the report” function?

The way the reports are setup is for first and last name only, and does not include company.  What you could do is add the company name to one of the Name fields so you’ll see it in the daily … Continue reading

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How to set up comp tickets so you can track each type of comp

If you need to track the type of complimentary tickets you give like press comp, actor comp, VIP comp, etc., we recommend the use of price categories to distinguish the types of comps that are being distributed. NOTE: If you … Continue reading

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