Tag Archives: tutorial

Do you see white boxes or squares on your Webtix seating chart?

Posted on May 10, 2019 by Peggy Dillon

When you or your patrons are looking at a seating chart online, do you see any white boxes or squares where a seat should be? The “seats” can be bought BUT there are no seats really there to buy. You … Continue reading →

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You must click on a performance to make a sale in Wintix 6

Posted on May 10, 2019 by Peggy Dillon

Are you an organization that puts on lots of shows and/or lots of performances? It’s easy to accidentally have the wrong performance selected if there is a long list of them and sell tickets to the wrong performance. You can … Continue reading →

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Search for a show while selling a ticket

Posted on May 10, 2019 by Peggy Dillon

Do you have a long list of shows? Do you sometimes need to scroll up and down the list of shows in the Selling a ticket window to find the show you want to sell? While the list of shows … Continue reading →

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How to find a cancelled sale

Posted on April 29, 2019 by Peggy Dillon

If the cancelled sales are still in Mainsale, go to Reports | Run of show | <Cancelled sales graveyard>  Click the Browse report button. You can go directly into each sales record by double clicking on the text on that … Continue reading →

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How to set a time for a performance to go off sale in Webtix

Posted on April 23, 2019 by Peggy Dillon

If you want different settings for the off sale time for online sales, you will need to go into the internet options for that show. Go to Show | Edit a show | Internet Options | Domains.  Highlight the Domain … Continue reading →

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How to determine donations taken during a certain performance

Posted on April 18, 2019 by Peggy Dillon

When you want to find out donations for a specific show, do the following: Go to Report | By show | Single performance. Highlight the show and date of performance. Click the Sales items report button and run it to … Continue reading →

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Sell and track donations as a “sales item”

Posted on April 18, 2019 by Peggy Dillon

There are a couple of ways to handle donations in Wintix. You can create a “Donations” season package. But! If you create “donation” as a sales item, it can be added to any in-house sale without having to create a … Continue reading →

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How to get a report for all (or some) shows by price categories

Posted on April 12, 2019 by Peggy Dillon

Go to Report by show | Season ticket | All shows Depending on which shows you wish to run a report, you can choose to select the Select all or Clear all buttons and manually select the shows. Choose the … Continue reading →

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Do a refund for a GA sale in Wintix 5 – tickets not printed

Posted on April 10, 2019 by Peggy Dillon

In the Sales record, go to the Other information tab and click the Cancel this sale button. When you click on the Cancel this sale button and you haven’t already printed tickets, you will get this message – see below. … Continue reading →

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Do a refund for a GA sale in Wintix 6 – tickets not printed

Posted on April 10, 2019 by Peggy Dillon

In the Sales record, go to the Other information tab and click the Cancel this sale button. When you click on the Cancel this sale button and you haven’t already printed tickets, you will get this message – see below. … Continue reading →

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