Tag Archives: tutorial

Exchanging tickets for a different performance

Posted on March 21, 2020 by Peggy Dillon

If you are cancelling a sale at point of sale, clicking on the Cancel button only takes you out of the sale, but does NOT actually cancel the entire transaction and place it into the Cancelled Sales Graveyard. (We will … Continue reading →

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How to exchange seats in Wintix 6

Posted on March 20, 2020 by Peggy Dillon

Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and, then, how to exchange seats to a different performance. How … Continue reading →

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How to exchange seats in Wintix 5

Posted on March 20, 2020 by Peggy Dillon

Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and how to exchange seats to a different performance. How to … Continue reading →

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Add new price categories in Wintix 6

Posted on March 20, 2020 by Peggy Dillon

NOTE: Wintix 5 users will find instructions in this post about adding a new show in Wintix 5. Go to Show | Edit a show and click the Run of show prices button. This is the Run of show prices window. … Continue reading →

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How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date

Posted on March 18, 2020 by Peggy Dillon

This will most often occur in cases of family emergency or unexpected cancellation of a show.   In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading →

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How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old

Posted on March 13, 2020 by Peggy Dillon

If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading →

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How to add a payment to an existing sales record (GA)

Posted on March 3, 2020 by Peggy Dillon

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading →

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How to add a payment to an existing sales record – reserved seats

Posted on March 3, 2020 by Peggy Dillon

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading →

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Selling an item connected to a show in Wintix 6

Posted on January 24, 2020 by Peggy Dillon

NOTE: Learn how to add items for sale here. Do you want to sell non-ticketed or concession items (for example, a red rose or a box of candy during Valentine’s Day, or a t-shirt, etc.) in Wintix while your selling … Continue reading →

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Add sales items or merchandise to sell in Wintix 6

Posted on January 24, 2020 by Peggy Dillon

Go to File | Sales items. Click the Add a sales item button. Notice that a new item is added to the top left column of inventory items and in the Item name field. Click your cursor in that field … Continue reading →

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