Category Archives: Internet connectivity

How good internet speeds can make your Wintix work better

After returning to the box office after months of working from home, some users reported  Wintix issues they didn’t have when working remotely. Home internet speeds are sometimes faster than speeds at work. However, you also need to consider the … Continue reading

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How to refresh your browser, and clear your cache and cookies in Google Chrome

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. If something has been updated – like information on your Webtix page – you may need to refresh your browser to see … Continue reading

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Webtix doesn’t look good in IE (Internet Explorer)

There is a reason why people are using newer, better browsers than IE. It’s the devil of browsers and making anything work in it is a real pain for programmers, as it’s never been developer friendly.  Statistically, its only used … Continue reading

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The connections to the data 5 server goes down for two hours Saturday due to DNS attacks

By Bruce Rowe, CSS head programmer It looked like it was going to be a quiet Saturday. There was beautiful fall weather outside. A couple of short emails were waiting to be read and answered. Several pleasant programming projects were … Continue reading

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Get an SSL certificate for free

Let’s talk about LetsEncrypt.org You have seen the little ‘lock’ that an SSL certificate gives you. For instance, any time you go to Google.com, you will see a lock followed by https://www.google.com. It means the site is secure. It means … Continue reading

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What do I do if the internet goes down and I can’t sell tickets?

If Center Stage Software is hosting your Wintix, you need an internet connection to access it in real time. So how do you sell tickets if the internet goes down? Unfortunately, that can happen, but, fortunately, it rarely does. There … Continue reading

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Was a credit card “not approved” but charged anyway through Authorize.net?

There might have been a break in the communication between your computer and Authorize.net.  Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading

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Authorize.net outage caused incomplete Wintix and Webtix purchases: Hard Error line 343

On October 10, 2014, Center Stage Software learned that some patrons of our customers were unable to complete a purchase through Webtix because of an outage at Authorize.net. In addition, because of this outage, some clients were unable to sell … Continue reading

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The Joyent Outage 5/27/14

The afternoon of May 27th was rather quiet. That was, until our phones started ringing constantly. The people calling were our customers and they were all saying the same thing, “Webtix is down.” We checked and sure enough, Webtix was … Continue reading

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More ways to test a slow internet connection

Before you call your ISP and complaining, try this simple test: Restart Wintix. Click on Sales | Regular sale. *Measure* how long it takes for the list of shows to come up in Wintix Restart your browser to clear the … Continue reading

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