Tag Archives: User manual

Where to input/display COVID protocol or other important information in Wintix for display in Webtix

Posted on October 20, 2021

Covid protocols seem like they change all the time right now. Did you know you can: Have us add a pop up window about Covid requirements to display on the Webtix checkout page. Add information in Wintix to display in … Continue reading →

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How to use/redeem a gift certificate by using it as a payment type

Posted on October 27, 2021

Click here to learn how to set up a gift certificate. Using a gift certificate is pretty much the same as using any other kind of payment type. Go to Tools | Payment type | Add a new payment type … Continue reading →

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Why are prices grayed (greyed) out and I can’t change them?

Posted on November 2, 2021

If you are editing a show and want to change a price, you would click on the Run of show prices button (in most cases) to pull up the price category window. You click on the ellipsis next to the … Continue reading →

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How to add a link on your email ticket or receipt

Posted on November 4, 2021

Want to email buyers a link to your website or other online resource? You can add a link to be included in all your emailed tickets and receipts or customize the email to just one particular patron during the sale … Continue reading →

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How to assign reserved seats to general admission (GA) tickets

Posted on February 1, 2022

There may be a situation where you want your online Webtix patrons to buy GA (general admission) tickets, but then you want to assign them reserved seats in-house in your box office. This could be a scenario where you want … Continue reading →

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Keys you need to use Stripe as a payment gateway

Posted on February 2, 2022

To use Stripe for Wintix AND Webtix, log in to your Stripe account and send us the public key and the secret key. To use Stripe only for Wintix, input the secret key in File | Initialization | Credit cards … Continue reading →

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How to adjust the printed form size for a Practical Automation (PA) printer

Posted on February 14, 2022

In your computer, go to printers and scanners. Find the PA printer and click on Hardware properties. When the Properties window opens, click the Settings tab. Click the Devices and Printers Folder button. Click on the correct printer. Choose or … Continue reading →

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Can’t complete Wintix sales and computer crashes with no error message?

Posted on May 3, 2022

One of our clients tried to sell a ticket and Wintix quit, with no error messages. None of the other computers in her office had the problem. The problem was the MSVCD71.dll file in the Wintix subdirectory was missing or … Continue reading →

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How to use Google Images to create a thumbnail image for your Webtix show

Posted on May 3, 2022

Webtix allows you to add thumbprint images on your event listing page to help create excitement and boost sales. Because the images are small, you have to input a small file into Wintix to have it display properly in Webtix. … Continue reading →

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Wintix quits with no messages

Posted on May 3, 2022

NOTE: This post is primarily for our support team. This is a rare problem when Wintix quits and goes back to your desktop. There are no messages. When you restart Wintix, the same thing will happen at the same place. … Continue reading →

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