Tag Archives: User manual

Where to input/display COVID protocol or other important information in Wintix for display in Webtix

Covid protocols seem like they change all the time right now. Did you know you can: Have us add a pop up window about Covid requirements to display on the Webtix payment page. Add information in Wintix to display in … Continue reading

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How to setup the driver and load tickets in a Godex HD90 printer

Set up the driver. To setup your printer to print thermal tickets, make the following changes in the Seagull driver. This requires Administrator logon to the PC. 1. In Printing Preferences, create a new stock. Set the orientation to Landscape. … Continue reading

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How to setup the driver and load thermal labels in a GoDEX RT200i printer

Download the printer driver here. Now that you have downloaded the driver, follow these instructions to set up the driver. To set up your printer to print thermal labels, make the following changes in the Seagull driver. This requires Administrator … Continue reading

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GoDEX RT200I tickets not printing correctly

NOTE: Learn how to  setup the driver and load tickets in a Godex RT200i printer here. Are your tickets not printing as they should? It could be that you have removed a ticket from the printer without removing the stub … Continue reading

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Error message “No PARAMETER statement found”

If you get the error message above, please note inside the Wintix 6 folder is a file called SQLRDD, which is an .ini file. That is the file you will need to edit by entering in your log-in credentials which will allow … Continue reading

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Getting an error message when you try to back up your Wintix?

Are you getting this message when you try to run a back up by going to Tools | Backup | Backup data? “You need permission to access the tablespaces” You need to download an update to the program we use … Continue reading

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What payment gateways do Wintix and Webtix work with?

Both Wintix and Webtix work with Authorize.net (it’s owned by Visa). Stripe is also a popular option. NMI is also an option, though it only works with Webtix. Since you are evaluating these systems, we recommend checking a few things: … Continue reading

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How to set up a regularly scheduled, recurring GA (general admission) show

Do you have a recurring GA event and want to sell tickets to it online? One of our clients has a regular show at an ice cream parlor. It happens daily and there are several shows each day. They have … Continue reading

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Stripe error 0 – can’t process cards with Stripe in Wintix

Do you process credit cards through Stripe in Wintix? Have you gotten this error message: Stripe error 0 Sending credit card numbers direcly to the Stripe API is generally unsafe. To continue processing use Stripe.js, the Stripe mobile bindings, or … Continue reading

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How to run a report to the screen without the right side being cut off

NOTE: A setting in Windows 10 can make your Wintix reports display with the edge cut off when you run the report to the screen. While this may be an inconvenience, if you run the report to a PDF, the … Continue reading

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