Tag Archives: User manual

Flex season tickets: Use form choices (formchoices) to let patrons pick the performances they want

Are you going to sell flex season tickets or season packages where patrons will be able to choose which performances they want to see? For example, we have six shows with multiple performances in our season package. Each buyer can … Continue reading

Posted in Desktop Software, Webtix Online Ticketing, Webtix6, Wintix 6 | Tagged , | Leave a comment

Run a sales report in Wintix 6 – by run of show or single performance

You can run sales reports for a single performance or for the run of the show. For a report by single performance: Go to Reports | by Show | Single performance. A window with all the shows in the left … Continue reading

Posted in Desktop Software, Reports, Wintix 6 | Tagged , | Leave a comment

Get a mailing/email list of subscribers to remind them to renew their season tickets/packages

There is a fairly simple way to run a report when asking subscribers to renew their season passes. You can run a spreadsheet to include email and physical address.You can run a spreadsheet that includes their email and physical address … Continue reading

Posted in Season package, Wintix 6 | Tagged , | Leave a comment

Wintix quits with no messages

NOTE: This post is primarily for our support team. This is a rare problem when Wintix quits and goes back to your desktop. There are no messages. When you restart Wintix, the same thing will happen at the same place. … Continue reading

Posted in Wintix 6 | Tagged | Leave a comment

How to use Google Images to create a thumbnail image for your Webtix show

Webtix allows you to add thumbprint images on your event listing page to help create excitement and boost sales. Because the images are small, you have to input a small file into Wintix to have it display properly in Webtix. … Continue reading

Posted in Webtix6, Wintix 6 | Tagged , | Leave a comment

Can’t complete Wintix sales and computer crashes with no error message?

One of our clients tried to sell a ticket and Wintix quit, with no error messages. None of the other computers in her office had the problem. The problem was the MSVCD71.dll file in the Wintix subdirectory was missing or … Continue reading

Posted in Wintix 6 | Tagged | Leave a comment

How to adjust the printed form size for a Practical Automation (PA) printer

In your computer, go to printers and scanners. Find the PA printer and click on Hardware properties. When the Properties window opens, click the Settings tab. Click the Devices and Printers Folder button. Click on the correct printer. Choose or … Continue reading

Posted in Printers/Tickets | Tagged , | Leave a comment

How to sell flex season packages – Wintix 6

Go to Sales | Season package sale. The Season package sale window appears. When you sell a flex pass, there are no shows in the right column of the window. There are no performances attached because patrons can choose whichever show and performances they would … Continue reading

Posted in Season tickets | Tagged , | Leave a comment

Keys you need to use Stripe as a payment gateway

To use Stripe for Wintix AND Webtix, log in to your Stripe account and send us the public key and the secret key. To use Stripe only for Wintix, input the secret key in File | Initialization | Credit cards … Continue reading

Posted in Credit Card Processing | Tagged , | Leave a comment

How to assign reserved seats to general admission (GA) tickets

There may be a situation where you want your online Webtix patrons to buy GA (general admission) tickets, but then you want to assign them reserved seats in-house in your box office. This could be a scenario where you want … Continue reading

Posted in Coronavirus information, Seating Plans & Charts, Webtix6, Wintix 6 | Tagged , | Leave a comment