Tag Archives: User manual

You need two things to change a clerk during a sale edit

It’s a good idea to be able to tell which clerk edited a sale. To be able to change the clerk, though, you need to have two things. You must require passwords in Wintix. Each clerk must have a password … Continue reading

Posted in Wintix 6 | Tagged , | Leave a comment

How to generate a mail list of people who bought specific shows and don’t have an email address by running a query

This query renders a spreadsheet of patrons who have purchased tickets for specific shows AND who do not have an email address.   This is handy for our clients who need to generate a list of patrons to call or mail … Continue reading

Posted in Wintix 6, Wintix5 | Tagged , | Leave a comment

How to generate a mail list of people who don’t have an email address by running a query

Go to Mailing list | Generate a mailing list | Export email. In the Exporting email addresses window, click on the Edit the query tab and remove the query that is there by default. In the field, type this command: … Continue reading

Posted in Wintix 6, Wintix5 | Tagged , | Leave a comment

How to exchange GA to reserved seats in Wintix 6

These instructions are in reference to creating social distance seating. In this scenario, we have sold tickets as GA (general admission) so that we may exchange the GA tickets for reserved seat tickets that will achieve social distancing and seating … Continue reading

Posted in Coronavirus information, Desktop Software, Tickets, Wintix 6 | Tagged , | Leave a comment

Protected: How to switch reserved seats to GA and then assign seating for social distancing

There is no excerpt because this is a protected post.

Posted in Coronavirus information, Wintix 6, Wintix5 | Tagged , | Enter your password to view comments.

Add new price categories in Wintix 6

NOTE: Wintix 5 users will find instructions in this post about adding a new show in Wintix 5. Go to Show | Edit a show and click the Run of show prices button. This is the Run of show prices window. … Continue reading

Posted in Wintix 6 | Tagged , | Leave a comment

How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date

This will most often occur in cases of family emergency or unexpected cancellation of a show.   In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading

Posted in Seating Plans & Charts, Wintix 6, Wintix5 | Tagged , | Leave a comment

How to do a refund for a Wintix/Webtix credit card transaction more than 120 days old

If the transaction is more than 120 days old, log into authorize.net and click Contact us. Click Support cases. Under Manage Support Cases, click Apply for Expanded Credit Capabilities. At this point, follow the online instructions. If you need help, … Continue reading

Posted in Accounting, Authorize.net | Tagged , | Leave a comment

How to add a payment to an existing sales record (GA)

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading

Posted in Accounting, Wintix 6, Wintix5 | Tagged , | Leave a comment

How to add a payment to an existing sales record – reserved seats

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading

Posted in Accounting, Wintix 6, Wintix5 | Tagged , | Leave a comment