Tag Archives: User manual

Getting an error message when you try to back up your Wintix?

Are you getting this message when you try to run a back up by going to Tools | Backup | Backup data? “You need permission to access the tablespaces” You need to download an update to the program we use … Continue reading

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What payment gateways do Wintix and Webtix work with?

Both Wintix and Webtix work with Authorize.net (it’s owned by Visa). Stripe is also a popular option. NMI is also an option, though it only works with Webtix. Since you are evaluating these systems, we recommend checking a few things: … Continue reading

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How to set up a regularly scheduled, recurring GA (general admission) show

Do you have a recurring GA event and want to sell tickets to it online? One of our clients has a regular show at an ice cream parlor. It happens daily and there are several shows each day. They have … Continue reading

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Stripe error 0 – can’t process cards with Stripe in Wintix

Do you process credit cards through Stripe in Wintix? Have you gotten this error message: Stripe error 0 Sending credit card numbers direcly to the Stripe API is generally unsafe. To continue processing use Stripe.js, the Stripe mobile bindings, or … Continue reading

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How to run a report to the screen without the right side being cut off

NOTE: A setting in Windows 10 can make your Wintix reports display with the edge cut off when you run the report to the screen. While this may be an inconvenience, if you run the report to a PDF, the … Continue reading

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Search for a partner/spouse’s first name

When a patron gives you their first and last name, but they are a partner in the customer record and not the main contact, you can find their record this way. Go to Mailing list | Customer lookup. Click on … Continue reading

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How to change prices after tickets have already been sold

The best way to do it is to add new price categories. You can do this by adding new prices to the Run of show prices or to the Prices and categories tab while editing a show. In the example … Continue reading

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Pay What You Can (PWYC) must be set up in the Initialization settings

Before you can use Pay What You Can (PWYC), you MUST choose that option in the initialization settings. Go to File | Initialization | Sale settings tab. Check the Allow pay-what-you-can prices box. If that box is checked, you will … Continue reading

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How to sell Fan Club tickets

Click here to learn how to set up a Fan Club. Set up your show as you normally would for your organization. This will work for both Reserved and General Admission shows. Add Fan Club pricing to your event Select … Continue reading

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Give selected people a presale link to buy tickets before anyone else

Send a presale link to patrons to buy a show before it is available online – or if you don’t want anyone else to buy tickets online for that show. Set up your show as you normally would for your … Continue reading

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