Tag Archives: User manual

Collect donations online without a service charge – Wintix/Webtix 6

You may have attached a convenience fee or service charge to your online ticket sales through Webtix. Now you want your customers to be able to donate through Webtix but want to make sure they aren’t charged an extra fee … Continue reading

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How to set up and use automatic social distant seating plans

Due to public safety precautions during the Covid outbreak, many venues are required to implement measures to protect their patrons. One of the most important ones is socially distant seating. Wintix now will automatically create social distancing seating plans that … Continue reading

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How to test your Scantix before using

It’s important to text Scantix before you start using it. Add a test show or a performance to a regular show for testing. You can use either a reserved seats or general admission show. The DATE of the performance needs … Continue reading

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Scantix error codes

Error code Description Action to be taken (if any) 1 Invalid operation type selected This error code should never come up. If it does, please notify Center Stage Software  immediately. This correlates to the “Scan In/Out/Status” functions. 11 Barcode is … Continue reading

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How to use Scantix with an Android or iPhone

NOTE: The system administrator needs to give each clerk permissions to scan tickets by going to Tools | Passwords | Edit the list of users | Permissions | check Sales – Scan bar coded tickets and validate.  Go here to … Continue reading

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How to use Scantix with a Zebra TC20

NOTE: The system administrator needs to give each clerk permissions to scan tickets by going to Tools | Passwords | Edit the list of users | Permissions | check Sales – Scan bar coded tickets and validate.  Go here to … Continue reading

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You need two things to change a clerk during a sale edit

It’s a good idea to be able to tell which clerk edited a sale. To be able to change the clerk, though, you need to have two things. You must require passwords in Wintix. Each clerk must have a password … Continue reading

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How to generate a mail list of people who bought specific shows and don’t have an email address by running a query

This query renders a spreadsheet of patrons who have purchased tickets for specific shows AND who do not have an email address.   This is handy for our clients who need to generate a list of patrons to call or mail … Continue reading

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How to generate a mail list of people who don’t have an email address by running a query

Go to Mailing list | Generate a mailing list | Export email. In the Exporting email addresses window, click on the Edit the query tab and remove the query that is there by default. In the field, type this command: … Continue reading

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How to exchange GA to reserved seats in Wintix 6

These instructions are in reference to creating social distance seating. In this scenario, we have sold tickets as GA (general admission) so that we may exchange the GA tickets for reserved seat tickets that will achieve social distancing and seating … Continue reading

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