Tag Archives: User manual

How to sell a specific, limited number of tickets for one general admission (GA) price to all performances of a show

Click here to learn how to use run of show prices Run of show prices are used to enter a price code into a show once and have it automatically appear in every performance. Is your house all general admission … Continue reading

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How to add a link on your email ticket or receipt

Want to email buyers a link to your website or other online resource? You can add a link to be included in all your emailed tickets and receipts or customize the email to just one particular patron during the sale … Continue reading

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Why are prices grayed (greyed) out and I can’t change them?

If you are editing a show and want to change a price, you would click on the Run of show prices button (in most cases) to pull up the price category window. You click on the ellipsis next to the … Continue reading

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How to use/redeem a gift certificate by using it as a payment type

Click here to learn how to set up a gift certificate. Using a gift certificate is pretty much the same as using any other kind of payment type. Go to Tools | Payment type | Add a new payment type … Continue reading

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Where to input/display COVID protocol or other important information in Wintix for display in Webtix

Covid protocols seem like they change all the time right now. Did you know you can: Have us add a pop up window about Covid requirements to display on the Webtix checkout page. Add information in Wintix to display in … Continue reading

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How to setup the driver and load tickets in a Godex HD90 printer

Set up the driver. To setup your printer to print thermal tickets, make the following changes in the Seagull driver. This requires Administrator logon to the PC. 1. In Printing Preferences, create a new stock. Set the orientation to Landscape. … Continue reading

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How to setup the driver and load thermal labels in a GoDEX RT200i printer

Download the printer driver here. Now that you have downloaded the driver, follow these instructions to set up the driver. To set up your printer to print thermal labels, make the following changes in the Seagull driver. This requires Administrator … Continue reading

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GoDEX RT200I tickets not printing correctly

NOTE: Learn how to  setup the driver and load tickets in a Godex RT200i printer here. Are your tickets not printing as they should? It could be that you have removed a ticket from the printer without removing the stub … Continue reading

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Error message “No PARAMETER statement found”

If you get the error message above, please note inside the Wintix 6 folder is a file called SQLRDD, which is an .ini file. That is the file you will need to edit by entering in your log-in credentials which will allow … Continue reading

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Getting an error message when you try to back up your Wintix?

Are you getting this message when you try to run a back up by going to Tools | Backup | Backup data? “You need permission to access the tablespaces” You need to download an update to the program we use … Continue reading

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