Tag Archives: User manual

If you change a date or time of a show in your season package, you must replace the show in the package

Posted on February 18, 2021

You can easily change the date or time of a performance.  PLEASE NOTE: All sales associated with the old date or time will be transferred to the new date and time.  If that performance is part of a season ticket … Continue reading →

Posted in Season package, Wintix 6 | Tagged , | Leave a comment

How to search for a customer record if you use salutations/spouse’s names, etc.

Posted on February 18, 2021

Are you a symphony or other organization that has Wintix set up so that your customer records include special things like salutations or spouse’s names? First, you need to have numeric, incrementing accounts turned on.  When looking up a customer, … Continue reading →

Posted in Wintix 6 | Tagged , | Leave a comment

Pay what you can (PWYC) or pay what you like online in Webtix

Posted on February 12, 2021

You can offer your patrons the choice of paying what they would like to or can afford now. You can sell tickets at the PWYC level both in-house in Wintix and online in Webtix. Click here for instructions on how … Continue reading →

Posted in Webtix6, Wintix 6 | Tagged , | Leave a comment

Not everyone has an account number even though they have recent sales?

Posted on February 8, 2021

One of our Wintix user noticed that some sales records didn’t have account number listed for the sales. Here is how to avoid that problem. Go to the File | Initialization settings | Mailing list tab. Check the Use numeric, … Continue reading →

Posted in Wintix 6 | Tagged , | Leave a comment

How to create a reservation (not sale) to be booked online in Webtix

Posted on February 5, 2021

Most of the time, you want your patrons to pay online, but if you would like them to be able to make reservations and pay later, here is what to do: In Wintix, go to File | Payment types. For … Continue reading →

Posted in Webtix6, Wintix 6 | Tagged , | Leave a comment

Pay what you can (PWYC) or pay what you like in-house in Wintix

Posted on February 4, 2021

You can offer your patrons the choice of paying what they would like to or can afford now. You can sell tickets at the PWYC level both in house in Wintix and online in Webtix. Click here to see how … Continue reading →

Posted in Wintix 6 | Tagged , | Leave a comment

Can “company” be included in the “Browse the report” function?

Posted on February 1, 2021

The way the reports are setup is for first and last name only, and does not include company.  What you could do is add the company name to one of the Name fields so you’ll see it in the daily … Continue reading →

Posted in Reports, Wintix 6 | Tagged , | Leave a comment

How to set up comp tickets so you can track each type of comp

Posted on February 1, 2021

If you need to track the type of complimentary tickets you give like press comp, actor comp, VIP comp, etc., we recommend the use of price categories to distinguish the types of comps that are being distributed. NOTE: If you … Continue reading →

Posted in Wintix 6 | Tagged , | Leave a comment

Wintix automatically releases seats if sale isn’t complete

Posted on January 21, 2021

This can happen if someone abandons an in-house sale or if a computer or Wintix crashes. Occasionally, some sales records never complete, but seats are still attached to the sales record number.  This scenario happens more with online sales, but … Continue reading →

Posted in Wintix 6 | Tagged , | Leave a comment

Set up and sell tickets online for a live show that is also streaming

Posted on January 18, 2021

As we continue to adjust and modify events due to COVID restrictions, some of our clients are presenting events that will be performed live, but also be available as a streaming show. Set your streaming event up like a regular … Continue reading →

Posted in Coronavirus information, Seating Plans & Charts, Webtix6, Wintix 6 | Tagged , | Leave a comment