Tag Archives: User manual

How to run a donations report in Wintix 6

Go to Reports | By day | Donations. There are several variables from which to choose. Choose your starting and ending dates by clicking through the calendars or entering the dates. You can run the report and review what each … Continue reading

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If you change a date or time of a show in your season package, you must replace the show in the package

You can easily change the date or time of a performance.  PLEASE NOTE: All sales associated with the old date or time will be transferred to the new date and time.  If that performance is part of a season ticket … Continue reading

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How to search for a customer record if you use salutations/spouse’s names, etc.

Are you a symphony or other organization that has Wintix set up so that your customer records include special things like salutations or spouse’s names? First, you need to have numeric, incrementing accounts turned on.  When looking up a customer, … Continue reading

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Pay what you can (PWYC) or pay what you like online in Webtix

You can offer your patrons the choice of paying what they would like to or can afford now. You can sell tickets at the PWYC level both in-house in Wintix and online in Webtix. First, you must set up PWYC … Continue reading

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Not everyone has an account number even though they have recent sales?

One of our Wintix user noticed that some sales records didn’t have account number listed for the sales. Here is how to avoid that problem. Go to the File | Initialization settings | Mailing list tab. Check the Use numeric, … Continue reading

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How to create a reservation (not sale) to be booked online in Webtix

Most of the time, you want your patrons to pay online, but if you would like them to be able to make reservations and pay later, here is what to do: In Wintix, go to File | Payment types. For … Continue reading

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Pay what you can (PWYC) or pay what you like in-house in Wintix

You can offer your patrons the choice of paying what they would like to or can afford now. You can sell tickets at the PWYC level both in house in Wintix and online in Webtix. First, you must set up … Continue reading

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Can “company” be included in the “Browse the report” function?

The way the reports are setup is for first and last name only, and does not include company.  What you could do is add the company name to one of the Name fields so you’ll see it in the daily … Continue reading

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How to set up comp tickets so you can track each type of comp

If you need to track the type of complimentary tickets you give like press comp, actor comp, VIP comp, etc., we recommend the use of price categories to distinguish the types of comps that are being distributed. NOTE: If you … Continue reading

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Wintix automatically releases seats if sale isn’t complete

This can happen if someone abandons an in-house sale or if a computer or Wintix crashes. Occasionally, some sales records never complete, but seats are still attached to the sales record number.  This scenario happens more with online sales, but … Continue reading

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