Tag Archives: tutorial

Patrons not able to complete Webtix purchase?

Posted on November 6, 2015

A Wintix user reported his his patrons were able to access Webtix, but when it was time to submit their credit card onto the PayPal payment form, they saw the message in the screen shot below. Our customer thought Webtix … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Webtix5 | Tagged | Leave a comment

Having an after-party or other special event?

Posted on November 6, 2015

There are a couple of ways to sell tickets to an event such as an after party. You can add a price category that includes a ticket, plus the party. You can set up a new show with a title … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

How to upload your Wintix 3 or 4 database to Center Stage

Posted on October 30, 2015

Due to vulnerabilities in FTP, Center Stage Software is now using Dropbox for Wintix data uploads. NOTE: These instructions are for Wintix 3 and 4. If you have Wintix 5, click here. In Wintix, go to Tools | Backup | … Continue reading →

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Printer ejecting blank tickets?

Posted on October 28, 2015

Are you using Windows 10? You need to replace your USB 2.0 cable with a USB 3.0 cable. One of our customers, Nanci Romaine of the Coral Lakes Association in Boynton Beach, Florida, reported that their Boca PCL 24/44 300 DPI … Continue reading →

Posted in Printers/Tickets, Tickets | Tagged | Leave a comment

How to upload your Wintix database to Center Stage

Posted on October 23, 2015

IMPORTANT: After you do the backup of your data and upload it to us… If we are hosting and converting your database for an upgrade, do NOT use Wintix 5 or 6 on any computer until further notice from us. … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

How to backup your Wintix 6 database to Center Stage

Posted on November 16, 2021

IMPORTANT: After you do the backup of your data and upload it to us… If we are hosting and converting your database for an upgrade, do NOT use Wintix 6 on any computer until further notice from us. If we … Continue reading →

Posted in Desktop Software, Wintix 6 | Tagged | Leave a comment

Did your Wintix background change unexpectedly?

Posted on October 15, 2015

Do you have separate initialization settings in Wintix for each computer? If your computers have an environment variable for Wintix, then that could be why you’re seeing a different Wintix background on one computer that is different from another computer. … Continue reading →

Posted in Wintix5, Wintix 6 | Tagged | Leave a comment

If you don’t do refunds, what can you do if tickets are exchanged for cheaper ones?

Posted on October 14, 2015

A Wintix user asked us what to do when a patron exchanges from a more expensive performance to a cheaper performance, since it shows that the total sale is less than the total paid and is therefore out of balance. … Continue reading →

Posted in Accounting, Wintix 6 | Tagged | Leave a comment

How to prevent a seating chart from showing up online

Posted on October 7, 2015

If you need to use a seating chart for auditing or scanning purposes, but do not want your online patrons to be able to choose seats on the chart, do the following: Go to Show | Edit a show | … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged | Leave a comment

Wintix 6 – Setting up special price codes

Posted on October 6, 2015

In Wintix 6, promotional codes are known as special price codes and have all the features of regular prices. Here’s how to set them up. Go to Edit the show. Click the Run of show prices button. Click the Add … Continue reading →

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