Printer ejecting blank tickets?

(Last Updated On: November 13, 2015)

Are you using Windows 10? You need to replace your USB 2.0 cable with a USB 3.0 cable.

One of our customers, Nanci Romaine of the Coral Lakes Association in Boynton Beach, Florida, reported that their Boca PCL 24/44 300 DPI printer was ejecting two blank tickets at the end of each print job.

  • When the printer was first plugged into a new Windows 10 OS, a Windows error message popped up:¬† “You’re using a USB 2.0 cable, but the port is USB 3.0.”
  • The printer would print tickets, but began ejecting two blank tickets at the end of each print job.
  • Also, there were intermittent blobs of black on some tickets.
  • Some tickets printed with just a bunch of garbled text, as well.
  • When the USB 2.0 cable was replaced with a new USB 3.0 cable, all printing issues were resolved.

Our thanks to Nanci for discovering this simple solution!

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