Category Archives: Accounting

How to remove a donation from a cancelled sale

Posted on April 7, 2017

A client of ours had a duplicate sale that also had a donation. When they cancelled the duplicate sale, the duplicate donation was still in the sale and in reports, even though they tried to delete it. In this case, … Continue reading →

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How do you do a cash back in Wintix?

Posted on April 5, 2017

One of our Wintix users had a patron who was buying a group of tickets with a pre-filled out check that ended up being more than the amount she owed. They needed to accept the check but give her cash … Continue reading →

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How to reconcile your box office at the end of each business day

Posted on January 25, 2017

NOTE: This is standard office procedure. It must be done. If you have multiple clerks, each clerk needs to balance their work station. That way, they can correct any mistakes when their memories are fresh.  At the close of your … Continue reading →

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How to get a report for purchases beyond the current fiscal year

Posted on June 7, 2016

To get the report for tickets purchased and monies collected for future performances beyond the current fiscal, run the following report in Wintix: Click on Reports | by Day | Show for a day (The starting date and ending date … Continue reading →

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If you don’t do refunds, what can you do if tickets are exchanged for cheaper ones?

Posted on October 14, 2015

A Wintix user asked us what to do when a patron exchanges from a more expensive performance to a cheaper performance, since it shows that the total sale is less than the total paid and is therefore out of balance. … Continue reading →

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Was a credit card “not approved” but charged anyway through Authorize.net?

Posted on October 1, 2015

There might have been a break in the communication between your computer and Authorize.net.  Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading →

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What to do about a Webtix sale that didn’t record in Wintix but the credit card was charged

Posted on October 17, 2014

Have you had an online sale completed, but the transaction didn’t make it or record in Wintix, and the credit card was charged?  Occasionally, our clients have this problem.  This post has various instructions with screen shots so you can … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Desktop Software, Credit Card Processing, Accounting, Wintix 6 | Tagged , | Leave a comment

Report: Two ways to find out of balance sales

Posted on May 1, 2014

There are two easy way to find out of balance sales in Wintix. Go to Report | By show | Out of balance. Choose the show, choose your options (run of show, single performance).  In Wintix 5, click Run report.  … Continue reading →

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Show for a day report

Posted on March 3, 2014

Once again, a key to successful box office operations is making sure accounts balance every day. The Show for a day report is a tool for making decisions as to whether a show stays open or closes. This is particularly … Continue reading →

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Reports | By day | GL codes

Posted on February 12, 2014

This report easily organizes reports every day based on a show’s accounting (general ledger or GL) code. With this report, each show has its own code. GL codes are set up initially by going to File | General ledger codes, … Continue reading →

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