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Recent Posts
Category Archives: Accounting
If you don’t do refunds, what can you do if tickets are exchanged for cheaper ones?
A Wintix user asked us what to do when a patron exchanges from a more expensive performance to a cheaper performance, since it shows that the total sale is less than the total paid and is therefore out of balance. … Continue reading
Was a credit card “not approved” but charged anyway through Authorize.net?
There might have been a break in the communication between your computer and Authorize.net. Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading
Posted in Accounting, Credit Card Processing, Desktop Software, Internet connectivity, Wintix5
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EMV Credit Card Terminals and why the world is not going to end
EMV terminals represent a change in the way things are done. Card issuers are starting to take security seriously. There will be advantages but mostly for the card issuers. Hardware suppliers will be happy selling the new terminals. Banks will … Continue reading
How to change sales tax percentage
If your sales tax increase begins on a certain day, you will need to change the percentage amount in the payment type before making any sales on that date. Go to File | Payment types | % per ticket or … Continue reading
Do you have a discrepancy between Wintix and Quickbooks?
One of our Wintix users reported that she had a discrepancy between Wintix and Quickbooks. She reconciles daily with Wintix. All is well. She reported that there were no mistakes in Wintix and she’s able to reconcile every day. Once … Continue reading
Are you getting “Authorization only” or “Authorized/Pending Capture” messages from your authorize.net receipts or reports?
Whenever Authorize.net sends a receipt that has an Authorization only or Authorized/Pending capture message, the sale may not be recorded in Wintix. The reason is Authorization Only or Authorized/Pending capture means the sale has not been paid. To catch these random … Continue reading
Add a note to a sales record about comp tickets
Every box office manager has faced a situation where they have given complimentary tickets to someone because of special circumstances. One of our customers had an instance where patrons thought they had completed a purchase online and showed up at … Continue reading
Manage reservations by using Wintix groups
If you have groups that make reservations on a regular basis (such as a school group or a group from a retirement home), the best way to manage their reservations and review payment updates, is to assign them to a … Continue reading
How to run a report to show which reservations have not been paid
Sometimes you might have groups that reserved seats long in advance of a performance but working in a busy box office, you may forget that they have not paid their balance by the time the show is near. If you … Continue reading
Get a cumulative total for each donor
Donors can be the lifeblood of any theatre and you want to be able to track how much any given patron has donated. This information can be used in many ways: determining who has responded to a donation campaign; determining … Continue reading