Category Archives: Wintix 6

How to use/redeem a gift certificate by using it as a payment type

Posted on October 27, 2021

Click here to learn how to set up a gift certificate. Using a gift certificate is pretty much the same as using any other kind of payment type. Go to Tools | Payment type | Add a new payment type … Continue reading →

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Why are prices grayed (greyed) out and I can’t change them?

Posted on November 2, 2021

If you are editing a show and want to change a price, you would click on the Run of show prices button (in most cases) to pull up the price category window. You click on the ellipsis next to the … Continue reading →

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Wintix update 11-2-21

Posted on November 2, 2021

Daily sales report for 1 clerk has pay totals, items and credit card lists. Incorrect number of seats on the chart header will not display on the daily sales, run of show, and by performance reports if there are no … Continue reading →

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How to add a link on your email ticket or receipt

Posted on November 4, 2021

Want to email buyers a link to your website or other online resource? You can add a link to be included in all your emailed tickets and receipts or customize the email to just one particular patron during the sale … Continue reading →

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How to assign reserved seats to general admission (GA) tickets

Posted on February 1, 2022

There may be a situation where you want your online Webtix patrons to buy GA (general admission) tickets, but then you want to assign them reserved seats in-house in your box office. This could be a scenario where you want … Continue reading →

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Can’t complete Wintix sales and computer crashes with no error message?

Posted on May 3, 2022

One of our clients tried to sell a ticket and Wintix quit, with no error messages. None of the other computers in her office had the problem. The problem was the MSVCD71.dll file in the Wintix subdirectory was missing or … Continue reading →

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How to use Google Images to create a thumbnail image for your Webtix show

Posted on May 3, 2022

Webtix allows you to add thumbprint images on your event listing page to help create excitement and boost sales. Because the images are small, you have to input a small file into Wintix to have it display properly in Webtix. … Continue reading →

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Wintix quits with no messages

Posted on May 3, 2022

NOTE: This post is primarily for our support team. This is a rare problem when Wintix quits and goes back to your desktop. There are no messages. When you restart Wintix, the same thing will happen at the same place. … Continue reading →

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Get a mailing/email list of subscribers to remind them to renew their season tickets/packages

Posted on June 1, 2022

There is a fairly simple way to run a report when asking subscribers to renew their season passes. You can run a spreadsheet to include email and physical address.You can run a spreadsheet that includes their email and physical address … Continue reading →

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Where do you find a sales history within the sales record?

Posted on July 29, 2022

One of our Wintix users thought that all the notes and changes in a sale had disappeared. Please be aware that it never disappears. Go to the Sales record. Click on the Other information tab. Click the Sales history button. … Continue reading →

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