Category Archives: Wintix 6

What’s the difference between the account number and customer ID?

Posted on March 28, 2017

An account number is used to link sales records with customer records – and that’s about it. Best of all, everyone understands an account. Everyone knows how sales records can be attached to a customer based on the account field. … Continue reading →

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How to export a mailing list without including the hyphen in the zip code field

Posted on March 8, 2017

The best way to do this is: Go to Mailing list | Generate a mailing list | Export email. Choose the Text file (CSV type) radio button. NOTE: Select the CSV type if you are sending the mailing list to a … Continue reading →

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Selling an Item connected to a show online – Webtix 6

Posted on February 27, 2017

From time to time, you may want to sell an item connected with a show. To sell this item to your patrons purchasing tickets online, the steps are very simple. In Wintix, go to Show | Edit a show and … Continue reading →

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Selling an item connected to a show in Wintix 6

Posted on January 24, 2020

NOTE: Learn how to add items for sale here. Do you want to sell merchandise associated with only one show – like tee shirts or coffee mugs with the show’s name and logo? Do you want to sell non-ticketed or … Continue reading →

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How to release the seats that are being held on a sale number that doesn’t exist

Posted on February 16, 2017

As soon as you go to Sales | Regular Sale or Sales | Season package sale or Sales | Quick Sale, Wintix creates a sale record number. Occasionally, some sales records never complete, but seats are still attached to the … Continue reading →

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Updating Wintix if you are running a shortcut to the server wintix.exe

Posted on January 26, 2017

If the computer is running a shortcut to the server Wintix5.exe, then Wintix will need to be closed on all computers running that shortcut before you can update. Once you update the server Wintix5.exe, then all computers running that shortcut … Continue reading →

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Can you change the name of the show?

Posted on January 26, 2017

What happens if you have to replace a show? Can you just change the name? Yes, it won’t affect the sales you’ve already made. Just click on Show | Edit a show and overwrite the name of the show that’s … Continue reading →

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How to reconcile your box office at the end of each business day

Posted on January 25, 2017

NOTE: This is standard office procedure. It must be done. If you have multiple clerks, each clerk needs to balance their work station. That way, they can correct any mistakes when their memories are fresh.  At the close of your … Continue reading →

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How to send patrons a thank you for attending a performance or event

Posted on January 18, 2017

Imagine. You’ve been smiling all day and maybe humming a little tune because you went to a fun theatre production or special event the night before. You’ve been in a great mood all day. Now you turn on your computer, … Continue reading →

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How to attach a customer record to a quick sale

Posted on December 19, 2016

Oops! Someone in the box office made a quick sale when they were supposed to be making a regular sale. Now you need to attach a customer record to that sale. Go to Sales | Sales record | Search by … Continue reading →

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