Category Archives: Credit Card Processing

Authorize.net information gone?

Posted on June 12, 2015

Has this happened to you? A Wintix user emailed us: “Something strange happened this morning. When the box office people arrived, the authorize.net information was wiped out. This happened to us once before, so we were prepared to fill in … Continue reading →

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Important: Security Certificate Upgrades on May 26th, 2015 from Authorize.net

Posted on May 1, 2015

Center Stage Software and some of our customers received this information from Authorize.net recently: Important: Security Certificate Upgrades on May 26th Authorize.Net is upgrading our infrastructure to enhance system performance and security. On May 26, 2015, we are upgrading to … Continue reading →

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Error messages while swiping cards in Quick sale (Quicksale)

Posted on December 15, 2014

Are you getting error messages when you swipe cards while doing a Quick sale in Wintix like “First name is required?”  Or, when swiping a credit card doing a regular sale, an error “E-mail address is required” occurs? The first … Continue reading →

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Credit card expiration date is backwards

Posted on November 4, 2014

A client of ours reported that when they swiped a credit card at point of sale in Wintix, the expiration date was backwards (for example, instead of being 02/15,  it inputs 15/02). The problem was that the radio button Enter … Continue reading →

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Changing the Webtix shopping cart time out default of 20 minutes

Posted on October 20, 2014

If you are using Webtix for online sales, the default time for the shopping cart to time out is 20 minutes. While you can choose any amount of minutes for it to time out, we would like to give you … Continue reading →

Posted in Credit Card Processing, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

What to do about a Webtix sale that didn’t record in Wintix but the credit card was charged

Posted on October 17, 2014

Have you had an online sale completed, but the transaction didn’t make it or record in Wintix, and the credit card was charged?  Occasionally, our clients have this problem.  This post has various instructions with screen shots so you can … Continue reading →

Posted in Accounting, Credit Card Processing, Desktop Software, Webtix Online Ticketing, Webtix Rental, Wintix 6 | Tagged , | Leave a comment

Authorize.net outage caused incomplete Wintix and Webtix purchases: Hard Error line 343

Posted on October 15, 2014

On October 10, 2014, Center Stage Software learned that some patrons of our customers were unable to complete a purchase through Webtix because of an outage at Authorize.net. In addition, because of this outage, some clients were unable to sell … Continue reading →

Posted in Authorize.net, Credit Card Processing, Internet connectivity, Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged | Leave a comment

A Visit to MerchantPlus

Posted on August 12, 2014

Twenty-nine Broadway in New York City is an unassuming address. However, it is a nicely preserved Art Deco building. We went to the last floor on the elevator, then took the stairs one more floor up to the penthouse, where … Continue reading →

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How to use ARB (Automated Recurring Billing) for subscriber payments with Authorize.net

Posted on June 2, 2014

  One of our customers wanted to use ARB (Automated Recurring Billing) so season subscribers could pay easily each month. If you would like to do this, set this up with Authorize.net as ARB.  Once you receive the Authorize.net email … Continue reading →

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How to remove service or other charges

Posted on June 2, 2014

Go to File | Payment types. If there is a numerical value within any of the columns, just zero the value out and make sure you save your changes.  See screen shot below:

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