error 87

(Last Updated On: October 16, 2015)

If you are selling tickets online with Webtix, make sure your merchant services provider sets you up with an e-commerce account. Case in point, one of our Webtix full license customers changed providers and wasn’t set up with an e-commerce account.

When customers tried to buy tickets online, the transaction was denied and they received this error message:

The following errors have occurred.

(87) Transactions of this market type cannot be processed on this system.

When they went to, this is the explanation they received:

Response Reason Code: 87

Response Reason Text: Transactions of this market type cannot be processed on this system.

Notes: The server is not configured to process the product type derived from the market type of this transaction.

This can happen for four reasons:

1) You are attempting to process a type of transaction that your account is not designed to process. An example would be using a card swipe machine to process transactions on an e-commerce or mail order/telephone order (MOTO) account.

2) You are passing an incorrect value to the field x_market_type. If you are using a Retail account you want to pass a value of “2”. The Implementation Guide for Card Present transactions can be found at

3) Your Merchant Service Provider may be incorrectly setup for this account.

4) The product type (SIC code) is incorrect for this account.

This entry was posted in, Credit Card Processing, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5 and tagged . Bookmark the permalink.

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