error 33 (email is required)

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ERROR AIM 33 (Email is required)

  • Are your patrons getting this error when they are trying to buy tickets online through Webtix?
  • Are you seeing it when testing to see if your Webtix shopping cart is processing credit cards?

Here is a sample of what it looks like:

To change the “Email is required” to “not required”:

  • Login to your Merchant Interface at
  • Click Settings in the main left side menu
  • Click Payment Form
  • Click Form Fields
  • Find Email and uncheck the Required box

  • Click Submit


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