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Category Archives: Authorize.net
Is the security code (CAPTCHA) not appearing correctly on your Authorize.net check out page?
There is an option in the Authorize.net settings that requires customers to fill in a CAPTCHA or Security Code – your patrons must type in the code to prove they are humans and not ‘bots’. Here’s how to check that … Continue reading
Posted in Authorize.net, Desktop Software, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Wintix5
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Authorize.net error messages explained
Got an error message from Authorize.net and not sure what it means? You can search by Authorize.net response codes here. Simply type the error number into a box and the page will tell you what it is.
Posted in Authorize.net, Credit Card Processing, Desktop Software, Wintix5
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ERROR:Credit-Card Processing Failure – The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.
One of our clients reported this error with a Webtix order. When this happens, your online patron will also receive this error message. Generally, the patron will resubmit the credit card with the correct billing address. If the online … Continue reading
Posted in Accounting, Authorize.net, Credit Card Processing, Desktop Software, Wintix 6, Wintix5
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Email error message
A Wintix user was getting an error message every time a patron purchased a ticket online. There was an error while attempting do deliver your message with [Subject: “Admin Copy – Purchase Receipt – Emmylou Harris”] to (her email address). … Continue reading
Posted in Authorize.net, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5
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Authorize.net error 14
The following are instructions for what to do if your online Webtix customers try to buy tickets and are given the following message, once they have proceeded to the Authorize.net site for payment: The following errors have occurred. (14) The … Continue reading
Posted in Authorize.net, Webtix Online Ticketing, Webtix Rental, Webtix5
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Authorize.net error 87
If you are selling tickets online with Webtix, make sure your merchant services provider sets you up with an e-commerce account. Case in point, one of our Webtix full license customers changed providers and wasn’t set up with an e-commerce … Continue reading
Authorize.net error code 99
Response Code 99 Tool Response Code 99 indicates that the payment gateway could not authenticate the transaction fingerprint submitted for a Simple Integration Method (SIM) transaction. This error is received when the transaction fingerprint recreated by the payment gateway does … Continue reading
Credit card error – Authorize.net
If you are trying to process a credit card, have an Authorize.net account and you see an error message in Wintix, that error message is coming directly from Authorize.net. For example, you may see the following message: The following errors … Continue reading
Authorize.net error
Occasionally a customer gets this error from Authorize.net: A valid referenced transaction ID is required It usually resolves itself. Authorize.net may have reset something on their end.