Tag Archives: tutorial

GoDEX RT200I tickets not printing correctly

NOTE: Learn how to  setup the driver and load tickets in a Godex RT200i printer here. Are your tickets not printing as they should? It could be that you have removed a ticket from the printer without removing the stub … Continue reading

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How to setup the driver and load thermal labels in a GoDEX RT200i printer

Download the printer driver here. Now that you have downloaded the driver, follow these instructions to set up the driver. To set up your printer to print thermal labels, make the following changes in the Seagull driver. This requires Administrator … Continue reading

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How to setup the driver and load tickets in a Godex HD90 printer

Set up the driver. To setup your printer to print thermal tickets, make the following changes in the Seagull driver. This requires Administrator logon to the PC. 1. In Printing Preferences, create a new stock. Set the orientation to Landscape. … Continue reading

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Where to input/display COVID protocol or other important information in Wintix for display in Webtix

Covid protocols seem like they change all the time right now. Did you know you can: Have us add a pop up window about Covid requirements to display on the Webtix checkout page. Add information in Wintix to display in … Continue reading

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How to use/redeem a gift certificate by using it as a payment type

Click here to learn how to set up a gift certificate. Using a gift certificate is pretty much the same as using any other kind of payment type. Go to Tools | Payment type | Add a new payment type … Continue reading

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Why are prices grayed (greyed) out and I can’t change them?

If you are editing a show and want to change a price, you would click on the Run of show prices button (in most cases) to pull up the price category window. You click on the ellipsis next to the … Continue reading

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How to add a link on your email ticket or receipt

Want to email buyers a link to your website or other online resource? You can add a link to be included in all your emailed tickets and receipts or customize the email to just one particular patron during the sale … Continue reading

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How to assign reserved seats to general admission (GA) tickets

There may be a situation where you want your online Webtix patrons to buy GA (general admission) tickets, but then you want to assign them reserved seats in-house in your box office. This could be a scenario where you want … Continue reading

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Keys you need to use Stripe as a payment gateway

To use Stripe for Wintix AND Webtix, log in to your Stripe account and send us the public key and the secret key. To use Stripe only for Wintix, input the secret key in File | Initialization | Credit cards … Continue reading

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How to adjust the printed form size for a Practical Automation (PA) printer

In your computer, go to printers and scanners. Find the PA printer and click on Hardware properties. When the Properties window opens, click the Settings tab. Click the Devices and Printers Folder button. Click on the correct printer. Choose or … Continue reading

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