Tag Archives: tutorial

How to assign reserved seats to general admission (GA) tickets

Posted on February 1, 2022

There may be a situation where you want your online Webtix patrons to buy GA (general admission) tickets, but then you want to assign them reserved seats in-house in your box office. This could be a scenario where you want … Continue reading →

Posted in Webtix6, Coronavirus information, Seating Plans & Charts, Wintix 6 | Tagged , | Leave a comment

Keys you need to use Stripe as a payment gateway

Posted on February 2, 2022

To use Stripe for Wintix AND Webtix, log in to your Stripe account and send us the public key and the secret key. To use Stripe only for Wintix, input the secret key in File | Initialization | Credit cards … Continue reading →

Posted in Credit Card Processing | Tagged , | Leave a comment

How to adjust the printed form size for a Practical Automation (PA) printer

Posted on February 14, 2022

In your computer, go to printers and scanners. Find the PA printer and click on Hardware properties. When the Properties window opens, click the Settings tab. Click the Devices and Printers Folder button. Click on the correct printer. Choose or … Continue reading →

Posted in Printers/Tickets | Tagged , | Leave a comment

How to tell the date of your Wintix update

Posted on November 8, 2022

In Wintix, go to Help | About Wintix. Right click in the white rectangle. A date of the latest update will appear. Sometimes Windows will put the date you download the update in the white rectangle. Doing this action tells … Continue reading →

Posted in Updates - Wintix | Tagged , | Leave a comment

How to use Google Images to create a thumbnail image for your Webtix show

Posted on May 3, 2022

Webtix allows you to add thumbprint images on your event listing page to help create excitement and boost sales. Because the images are small, you have to input a small file into Wintix to have it display properly in Webtix. … Continue reading →

Posted in Webtix6, Wintix 6 | Tagged , | Leave a comment

Make sure you understand the costly difference between SERVICE CHARGES and SURCHARGES

Posted on May 11, 2022

You may not think there is much difference in that wording, but if you aren’t careful about it, it could be a costly mistake to confuse the two. One of our Wintix users received a complaint from Visa alleging they … Continue reading →

Posted in Credit Card Processing | Tagged | Leave a comment

Get a mailing/email list of subscribers to remind them to renew their season tickets/packages

Posted on June 1, 2022

There is a fairly simple way to run a report when asking subscribers to renew their season passes. You can run a spreadsheet to include email and physical address.You can run a spreadsheet that includes their email and physical address … Continue reading →

Posted in Season package/season tickets, Wintix 6 | Tagged , | Leave a comment

Tips on how to search for something on the Help Desk or other places online

Posted on June 15, 2022

For tips on how to NAVIGATE, rather than search, the Help Desk, click here. You can get better search results on our Help Desk or on Google or any search engine by using a few tools and tricks. Keep it … Continue reading →

Posted in General Information | Tagged | Leave a comment

Is Wintix rounding up a ticket purchase price?

Posted on July 5, 2022

One of our Wintix users reported when she tried to input a price $22.50, Wintix would round it up to $23.00. This is a Microsoft Windows issue that has to do with how currency displays are set up. Go to … Continue reading →

Posted in Accounting | Tagged | Leave a comment

Where do you find a sales history within the sales record?

Posted on July 29, 2022

One of our Wintix users thought that all the notes and changes in a sale had disappeared. Please be aware that it never disappears. Go to the Sales record. Click on the Other information tab. Click the Sales history button. … Continue reading →

Posted in Wintix 6 | Tagged , | Leave a comment