Tag Archives: tutorial

Adjust offset for Datamax printer

The top offset and the tear offset can be found in the following place in your printer properties. 1.    Open your printers and faxes window in Windows 2.    Right click on the Datamax 3.    Click on Printer Properties 4.    Click … Continue reading

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Running reports from the archived files (oldsales)

Running reports from the archived files (oldsales) is very much like running reports from mainsale (active file). Go to Reports | Run of show Click the from Oldsales radio button. Choose the show you would like to for your Run … Continue reading

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See a show in Webtix that isn’t yours?

It may be called something like “Hello Dali – A Musical Revue of Spanish Artists” or other silly nonsense like this. Don’t panic – this is just the test show we set up when you first get Webtix. We always … Continue reading

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List of everyone who purchased for an entire season

At some point, everyone wants this report. The place to start is by going to Mailing list | Generate mailing list |Create a new list. There are a number of options. Click on the Query tab | Range of sale … Continue reading

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Why do some customers get error messages when buying through Webtix?

If they are using Internet Explorer (IE) it may be a problem with their privacy settings. We ran a test and successfully purchased tickets with Firefox, Opera, Safari, and IE with browser default settings. However, we got a failure when … Continue reading

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DMX 4205 red fault light flashes

You may need to calibrate the printer. Here are two methods. We suggest you perform both of them in the following order: 1) Empty calibration:  Remove ticket media. Make sure the printer is on.  Press the Pause and Feed buttons … Continue reading

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Where to install Wintix if you are using FundRaiser

Make sure that the Wintix program is installed on the computer in which FundRaiser is (or will be) installed. Wintix needs to be installed on the server where FundRaiser is installed. FundRaiser cannot access Wintix on workstations.  It needs to … Continue reading

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Procedures for adding a multi-charts, an interactive graphic, and chart mapping

If you have a large venue and are selling tickets online, you should consider using an interactive graphic and breaking up your seating plan into multi-charts. As you can see in the example below, if the seating chart is too … Continue reading

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How to get your new workstation to communicate with the Wintix mysql db when you host your own data

PLEASE NOTE: These instructions are for those who host their data locally. If Center Stage Software hosts your data, please click here for directions. On the client computer (workstation), find the Tix7 folder using Windows FILE explorer (it should be C:/Tix7). … Continue reading

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Can you use Cashnet with Webtix?

Here’s what we know about Cashnet: Center Stage Software has one university that uses it with Webtix. They found it more difficult than they expected. However, the campus administration insisted on using it. So we created the interface for them. … Continue reading

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