Category Archives: Webtix Rental

This is software as a service. We host your data and allow you to rent Webtix5 for $2 a day. All you need is an internet connection.

Is there a way to indicate a legend for the seating chart so people know what all the colors mean?

Posted on February 10, 2012

If you need a modification of your seating chart to include a legend for Webtix, this would be a custom change, unless you are fluent in php programming or have a web designer fluent in php programming that can do … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Seating Plans & Charts | Tagged | Leave a comment

How to diagnose a sluggish, slow system that stops responding or times out

Posted on February 10, 2012

Is your system or network slow or sluggish? Does it stop responding or time out? Could there be a problem with your internet speed? There are several things to check for in a diagnosis: Are you using 32 bit or … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Internet connectivity | Tagged | Leave a comment

How to use Quick Sale (quicksale) once a show is “off sale” on Webtix

Posted on February 10, 2012

It’s just a couple of hours before the show and you’ve set the show to go off sale online because you don’t want people to continue purchasing through Webtix this close to the performance. But you want to continue to … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

Abandoned Webtix seats are automatically returned

Posted on February 8, 2012

When people abandon their ticket purchase on Webtix, Webtix automatically returns the seats. There is a standard default of 20 minutes for a sale to be completed, although we can change it for you. If the patron does not complete … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6 | Tagged | Leave a comment

Change the time that Webtix holds pending tickets

Posted on January 19, 2012

When one of your customers selects tickets in Webtix, those seats are taken off sale. If the sale is abandoned, the seats are still held. The seats will be held until they timeout. Then, they are released. The default timeout … Continue reading →

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Two ways to collect donations in Webtix 5: set amount and amount of their choice in Wintix 5

Posted on January 19, 2012

With Webtix, you can accept donations at the dollar level of your choice or let your patron choose their own amount to donate. For set levels of donations, you would create your donations as a “show.” To let them choose … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5 | Tagged | Leave a comment

“Authorize and capture”

Posted on December 22, 2011

For Webtix, sales need to be set up as “authorize and capture” not “authorize only.” Otherwise, the sales are voided before completion. If you are using Webtix rental, we host your data so we will set that up for you. … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Desktop Software, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment

Can you change the ticket delivery method for each event on Webtix?

Posted on December 6, 2011

It depends on which version of Wintix you are using. Wintix 5 At this time, no. The ticket delivery at this time is a global setting. Setting the ticket delivery cannot be done in Webtix on a per event basis.  … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix 6 | Tagged | Leave a comment

Collect donations online without a service charge

Posted on October 27, 2011

You may have attached a convenience fee or service charge to your online ticket sales through Webtix. Now you want your customers to be able to donate through Webtix but want to make sure they aren’t charged an extra fee … Continue reading →

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Authorize.net error code 99

Posted on October 27, 2011

Response Code 99 Tool Response Code 99 indicates that the payment gateway could not authenticate the transaction fingerprint submitted for a Simple Integration Method (SIM) transaction. This error is received when the transaction fingerprint recreated by the payment gateway does … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5, Authorize.net, Credit Card Processing, Accounting | Tagged | Leave a comment