More ways to test a slow internet connection

(Last Updated On: May 10, 2019)

Before you call your ISP and complaining, try this simple test:

  1. Restart Wintix.
  2. Click on Sales | Regular sale. *Measure* how long it takes for the list of shows to come up in Wintix
  3. Restart your browser to clear the cache. Go to Webtix and *measure* how long it takes the list of shows to come up.
  4. Compare the times. In both cases, the list of shows should take 2 seconds to load. As long as they take the same amount of time, you are fine.

Your internet connection may be suffering from “bandwidth constriction” – the connectivity between your internet connection and the various carriers may have changed. There are two places to check this: Broadband Reports & Internet Pulse. However, Broadband Reports is the most useful.

Let’s take some measurements of your internet speed. Once you have taken the following tests, contact your ISP and show them the numbers:

  •  Measure your speed with

http://www.broadbandreports.com/speedtest and choose to run the speed test by ISP type.

broadband

broadband2

If your internet is experiencing connectivity issues, run the traceroute report. Here are the instructions:

  • At the command prompt (c:\) type: tracert <name of data server>
    • For example, for any of our Webtix rental clients who are on data5, the command would be: tracert data5.centerstageticketing.com
    • For any of our Webtix rental clients who are on data1, the command would be: tracert data1.centerstageticketing.com and so on.

What this test does is trace the internet pathways to see if there are any blockages.

  • The way the test is displayed is the following example: Trace route 1: 36 ms 36 ms ip xx-xx-xxx-xx
  • Notice the number and ms for milliseconds. If you see a major discrepancy between the two numbers, then there may be a blockage.
  • If you identify a blockage, please notify your Internet service provider.
  • If the above confuses you, then run this test again in this way at the c:\prompt: tracert <name of data server> trace.txt
  • Email us and more importantly, your Internet Service Provider the trace.txt file to view your test results.

Quality of internet service can be obtained by visiting Broadband Reports and click on the tab labeled “line quality.”  See screen shot below:

line quality

When you click on the “Line Quality” tab, you will see this: Your IP address will be automatically populated and you will be asked to answer the anti-bot question. Click on the “Test Now” button. IMPORTANT: the anti-bot is case sensitive. DO NOT use any capital letters.

line quality 2This is the next screen you will see:

line quality 3Once the test is completed, you will see the following display. Don’t worry if you don’t understand what this all means, your ISP will, or at least, they should.

line quality 4When you use Internet Pulse for testing your internet, this is how the test is displayed:

internet pulse

Again, use the results from these tests to report directly to your ISP representative.

This entry was posted in Desktop Software, Internet connectivity, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Webtix6, Wintix5 and tagged . Bookmark the permalink.

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