When you use a browser, like Chrome, it saves some information from websites in its cache and cookies.
If something has been updated – like information on your Webtix page – you may need to refresh your browser to see the changes. Some users might even experience things like not being able to complete a required field, like state, during the purchase process.
Usually the cache will be cleared out regularly by the browser. Sometimes every time you close it, sometimes on a 30-day cycle, etc. It depends on which browser and how you have it configured.
Generally, there is a little wheel or round arrow in the address bar area that will refresh the page when clicked.
If the changes still don’t appear after refreshing your browser, clearing your cache or cookies can fix certain problems, like loading or formatting issues on sites.
- On your computer, open Chrome.
- At the top right, click More.
- Click More tools.
- Clear browsing data:
At the top, choose a time range. To delete everything, select All time. - Check the boxes next to Cookies and other site data and Cached images and files.
- Click Clear data.
- Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.
In other browsers:
If you use Safari, Firefox, or another browser, check its support site for instructions.
What happens after you clear cache and cookies:
- Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
- Some sites can seem slower because content, like images, needs to load again.
How cache & cookies work:
- Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.
- The cache remembers parts of pages, like images, to help them open faster during your next visit.