Category Archives: General Information

How to run a donations report in Wintix 6

Posted on March 5, 2021

Go to Reports | By day | Donations. There are several variables from which to choose. Choose your starting and ending dates by clicking through the calendars or entering the dates. You can run the report and review what each … Continue reading →

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Run a donation report on one person for a certain period of time

Posted on August 14, 2012

In Wintix, go to Reports | Other reports | Export Email In the Mailing list name field – put the name and location you’d like for this file Output file type – your choice UNcheck the box labeled Skip records … Continue reading →

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Error 270 – Line item one is invalid

Posted on July 26, 2012

Cause Of Problem: The SIM interface (how your Webtix credit card sales are processed) does not accept special characters (like quotes, parenthesis, and bracket symbols). A Wintix customer had  apostrophes in a price category for one of their shows.  When … Continue reading →

Posted in Webtix Online Ticketing, Desktop Software, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment

Credit card error: initialization, API login and transaction key disappeared

Posted on May 25, 2012

If you suddenly can’t process credit cards, go to File |Initialization | credit card tab and check to make sure your API log in and transaction key are still there. If this happens, it has mostly likely occurred because: You … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment

The Cancelled Sales Graveyard

Posted on April 5, 2012

Q: “Every time we cancel a sale, it leaves behind a sales record marked as a Cancelled sale. How do I get rid of these things?” A: Wintix handles its records vaguely like a double entry bookkeeping system. Under standard … Continue reading →

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Information on archived shows

Posted on February 23, 2012

If you archive a show, it can’t be placed back where it was pulled from if needed.  You will not be able to pull that show back and “un-archive it.” However, you can pull reports from archived shows. Go to … Continue reading →

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How to return seats and do a refund for a credit card sale

Posted on February 21, 2012

Go to Sales | Sales records | Search by sale number, customer name, etc. and bring up the sale you want to credit. Go to the Tickets tab | Return seats. The Removing selected seats window will appear. Choose the … Continue reading →

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How to hold seats for a specific performance

Posted on February 20, 2012

If you don’t want to change your seating plan, nor do a reservation sale to hold different seats according to the performance of your show, you can do the following in your seating chart and this will be performance specific, … Continue reading →

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Restoring data into your MySQL database using a backup.sql file

Posted on April 4, 2012

Save your backup.sql file in the local C:\Tix7\Output folder (this is the default). Bring up a command prompt (DOS) window. Type cd c:\Tix7\Output. Press Enter. Type dir and press Enter. You will get a listing of files. You should be … Continue reading →

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“Authorize and capture”

Posted on December 22, 2011

For Webtix, sales need to be set up as “authorize and capture” not “authorize only.” Otherwise, the sales are voided before completion. If you are using Webtix rental, we host your data so we will set that up for you. … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Desktop Software, Wintix5, Credit Card Processing, Accounting | Tagged | Leave a comment