Category Archives: General Information

The Daily Sales Report

Posted on January 14, 2014

It’s critical to run a Daily Sales Report every day! This report will guarantee that daily sales are input correctly. If any errors occur during input or if a Webtix sale did not complete because an online patron abandoned the … Continue reading →

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ERROR:Credit-Card Processing Failure – The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

Posted on October 31, 2013

  One of our clients reported this error with a Webtix order. When this happens, your online patron will also receive this error message. Generally, the patron will resubmit the credit card with the correct billing address. If the online … Continue reading →

Posted in Desktop Software, Wintix5, Authorize.net, Credit Card Processing, Accounting, Wintix 6 | Tagged | Leave a comment

How to lock price codes and prevent anyone changing price codes

Posted on May 15, 2013

To prevent this from happening, only the box office manager should have permission to change price codes or it could cause an accounting problem. But should someone change the price codes after sales have been made, you can also correct … Continue reading →

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How do you know a website is secure for e-commerce? SSL certificates and how they work

Posted on April 12, 2013

Your patrons can enjoy the ease and convenience of buying tickets through Webtix, but how do they know their credit card information is safe on your Webtix site – or any website for that matter?  The key is an SSL … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5, Desktop Software, Wintix5, General Information | Tagged | Leave a comment

How to match up a daily sales report with an Authorize.net settlement report

Posted on March 20, 2013

This can become an issue because if the two reports don’t match, the Finance Department auditors are not going to understand how you arrived at the correct figures. You will need to know what time your Authorize.net settlement batches out. … Continue reading →

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How to run a report of sales transactions for a specific promo code

Posted on December 7, 2012

If you are running more than one promo code, you may want to determine which promo code was associated with which sale. To do that, in Wintix: Click on Report | Other Reports | Export Email Click on the Select … Continue reading →

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How to run a comp report for a run of show or one performance

Posted on November 29, 2012

To run a comp report for a run of a show, do the following: In Wintix, click on Reports | by Show | Run of performance | <Choose show>. Choose the check box labeled One category only. Choose the appropriate … Continue reading →

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Does PayPal work with Webtix 6?

Posted on September 20, 2012

PayPal has gone through some changes in its configuration since the transaction keys were first entered into Webtix 5 in 2019.  In order for your patrons to be able to purchase online using our latest Webtix 6, you will need … Continue reading →

Posted in Webtix Online Ticketing, Credit Card Processing, Accounting, Wintix 6 | Tagged | Leave a comment

Cut, copy and paste information in Wintix

Posted on August 21, 2012

Do you know how to use keyboard shortcuts? You will know at least three now since you need to use them to cut, copy and paste in Wintix. And – as a bonus – you can use these shortcuts to … Continue reading →

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Run a donations report

Posted on August 16, 2012

In Wintix, go to: Reports | By day | Donations Choose the starting date and ending date Choose Report on the totals for each customer That will give you a list of donors during that time frame and a total … Continue reading →

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