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Recent Posts
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
- How to set up minimum number of tickets purchased
- Add sales items or merchandise to sell in Wintix 6
Category Archives: General Information
Highlights of the 2015 Ticketing Satisfaction Survey
Here are some highlights of the 2015 Ticketing Satisfaction Survey conducted by AMT Lab (Arts Management & Technology Laboratory) at Carnegie Mellon University: Read the full survey report. “When analyzing how respondents use and value each feature it was important … Continue reading
Installing MySQL
Note: The intended audience for this post is technicians. Installing and maintaining a database server is not for the faint of heart. Tuning the database server to get it up to speed is something of a black art. The first … Continue reading
Back up your Wintix data every day!
As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading
Posted in Desktop Software, Wintix5, General Information, Accounting
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How to change sales tax percentage
If your sales tax increase begins on a certain day, you will need to change the percentage amount in the payment type before making any sales on that date. Go to File | Payment types | % per ticket or … Continue reading
Do you have a discrepancy between Wintix and Quickbooks?
One of our Wintix users reported that she had a discrepancy between Wintix and Quickbooks. She reconciles daily with Wintix. All is well. She reported that there were no mistakes in Wintix and she’s able to reconcile every day. Once … Continue reading
Are you getting “Authorization only” or “Authorized/Pending Capture” messages from your authorize.net receipts or reports?
Whenever Authorize.net sends a receipt that has an Authorization only or Authorized/Pending capture message, the sale may not be recorded in Wintix. The reason is Authorization Only or Authorized/Pending capture means the sale has not been paid. To catch these random … Continue reading
Add a note to a sales record about comp tickets
Every box office manager has faced a situation where they have given complimentary tickets to someone because of special circumstances. One of our customers had an instance where patrons thought they had completed a purchase online and showed up at … Continue reading
Error: cannot load xfrxlib.fll
This is a Windows problem. It will occur when trying to print tickets, or print receipts or reports to a PDF. This situation is caused by missing dll’s in your Windows installation. There are three of them that might be … Continue reading
Posted in Wintix5, Printers/Tickets, General Information, Reports, Tickets
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Manage reservations by using Wintix groups
If you have groups that make reservations on a regular basis (such as a school group or a group from a retirement home), the best way to manage their reservations and review payment updates, is to assign them to a … Continue reading
How to run a report to show which reservations have not been paid
Sometimes you might have groups that reserved seats long in advance of a performance but working in a busy box office, you may forget that they have not paid their balance by the time the show is near. If you … Continue reading