Category Archives: Accounting

Information on archived shows

If you archive a show, it can’t be placed back where it was pulled from if needed.  You will not be able to pull that show back and “un-archive it.” However, you can pull reports from archived shows. Go to … Continue reading

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How to return seats and do a refund for a credit card sale

Go to Sales | Sales records | Search by sale number, customer name, etc. and bring up the sale you want to credit. Go to the Tickets tab | Return seats. The Removing selected seats window will appear. Choose the … Continue reading

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How to hold seats for a specific performance

If you don’t want to change your seating plan, nor do a reservation sale to hold different seats according to the performance of your show, you can do the following in your seating chart and this will be performance specific, … Continue reading

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“Authorize and capture”

For Webtix, sales need to be set up as “authorize and capture” not “authorize only.” Otherwise, the sales are voided before completion. If you are using Webtix rental, we host your data so we will set that up for you. … Continue reading

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Numbering General Admission Tickets for Auditing Purposes

There are three ways of numbering your tickets: You can use the Tixnum field. This field will print a series of numbers starting at 1. For instance, a sale of four tickets would be labeled 1, 2, 3,  and 4. … Continue reading

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Authorize.net error code 99

Response Code 99 Tool Response Code 99 indicates that the payment gateway could not authenticate the transaction fingerprint submitted for a Simple Integration Method (SIM) transaction. This error is received when the transaction fingerprint recreated by the payment gateway does … Continue reading

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Credit card error – Authorize.net

If you are trying to process a credit card, have an Authorize.net account and you see an error message in Wintix, that error message is coming directly from Authorize.net. For example, you may see the following message: The following errors … Continue reading

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How to apply a promotional code to a specific performance in Wintix for online sales

NOTE: After showing you how to apply a promo code to one performance, there are instructions on how to apply the promo code to more than one performance of a show. In Wintix, Go to Show | Edit a Show … Continue reading

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Run a daily Webtix sales report

In Wintix, run a report by day. All transactions including in-house and Webtix will be displayed. If you wish to isolate those transactions that are done through Webtix only,  click on Reports | By Day | Clerks | Report for 1 … Continue reading

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No customer name on receipt for cancelled sale

When you cancel a sale, it removes the customer name from the sale.  (See screen shot below.) If you bring up a sale record, then click on Print a receipt – the window below comes up.  If you will notice … Continue reading

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