Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

Having an after-party or other special event?

There are a couple of ways to sell tickets to an event such as an after party. You can add a price category that includes a ticket, plus the party. You can set up a new show with a title … Continue reading

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How to upload your Wintix database to Center Stage

IMPORTANT: After you do the backup of your data and upload it to us… If we are hosting and converting your database for an upgrade, do NOT use Wintix 5 or 6 on any computer until further notice from us. … Continue reading

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Did your Wintix background change unexpectedly?

Do you have separate initialization settings in Wintix for each computer? If your computers have an environment variable for Wintix, then that could be why you’re seeing a different Wintix background on one computer that is different from another computer. … Continue reading

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Was a credit card “not approved” but charged anyway through Authorize.net?

There might have been a break in the communication between your computer and Authorize.net.  Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading

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How to add someone to a “Do not mail” list

NOTE: This post is about patrons who don’t want to receive physical mail. You could use the “Opt-in’ feature to determine if the customer should receive hard mail or not.  If they don’t want emails, then more then likely they … Continue reading

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How to put a coupon on a ticket

If you are using a standard laser printer to print tickets, rather than the traditional 2″ x 5½” thermal ticket format, you can customize your ticket by doing the following: In Wintix, click on File | Ticket setup | Windows … Continue reading

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Seating plan or seating plan PDF not displaying correctly?

Occasionally, we will hear from a Wintix user who is having the ASCII characters that make up the status of a seat in Wintix display incorrectly. They may see this message when trying to view a PDF of a seating … Continue reading

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Wintix display fuzzy or wrong size?

Did you upgrade to Windows 10 or download a Windows update and now your Wintix display is larger or blurry? The problem is between Windows and your hardware – most likely in the video driver. The best thing is to … Continue reading

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How to rotate text or images on tickets in Wintix

Did you know you can rotate text or images so they fit better on a ticket? Go to File | Ticket setup. Click the Windows printer setup button. Your label designer will open up to edit ticket format. It will … Continue reading

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Sales records and other data not correct? Could be a computer problem

Are you having problems with sales records and other data not being written correctly? Does this happen on every computer or just one in particular? Does this happen at random times or during the same time of day? Here are … Continue reading

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