Category Archives: Wintix5

Wintix5 software information. Sell tickets or register for events with ease in your box-office.

How to back date to the previous build of Wintix

Posted on October 11, 2019

If you have downloaded an update for Wintix and are having issues with the new update, follow the below steps to go back to the previous build (the build date that you were running before updating): Close Wintix (close ALL … Continue reading →

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How to add a payment to an existing sales record – reserved seats

Posted on March 3, 2020

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with reserved seats. If the event … Continue reading →

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How to add a payment to an existing sales record (GA)

Posted on March 3, 2020

Say someone buys another ticket and you need to add money into the existing transaction so it can be in same payment record. PLEASE NOTE: This is to add a payment for an event with general admission (GA). If the … Continue reading →

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How to create a “holding, exchange, voucher” show for paid tickets that will be exchanged at a later date

Posted on March 18, 2020

This will most often occur in cases of family emergency or unexpected cancellation of a show.   In a case like this it is better to move the patron’s tickets to a holding show. The income from their purchase will … Continue reading →

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Measure your house to assign socially distant seating

Posted on May 7, 2020

The only way to really know if you are seating people in compliance with social distancing requirements is to actually take a measuring tape into your house and measure how wide the seats are and the space between rows.  Then, … Continue reading →

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How to create a “mirror show” for social distance seating in Wintix 6

Posted on May 14, 2020

  PLEASE NOTE: Use this method if you’ve already sold reserved tickets for an existing show and now need to create socially distant seating. If you have not sold tickets yet for a show needing social distant seating, please set … Continue reading →

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Options for socially distant seating

Posted on May 15, 2020

Every organization has its own unique situation and needs when it comes to social distancing requirements and options to keep your patrons comfortable and safe. Below is a summary of options that we are listing in terms of most highly … Continue reading →

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How to generate a mail list of people who don’t have an email address by running a query

Posted on May 22, 2020

Go to Mailing list | Generate a mailing list | Export email. In the Exporting email addresses window, click on the Edit the query tab and remove the query that is there by default. In the field, type this command: … Continue reading →

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How to generate a mail list of people who bought specific shows and don’t have an email address by running a query

Posted on May 22, 2020

This query renders a spreadsheet of patrons who have purchased tickets for specific shows AND who do not have an email address.   This is handy for our clients who need to generate a list of patrons to call or mail … Continue reading →

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It’s important to back up (backup) your Wintix every day!

Posted on September 26, 2019

As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading →

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