Category Archives: Wintix 6

ERROR:Credit-Card Processing Failure – The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

Posted on October 31, 2013

  One of our clients reported this error with a Webtix order. When this happens, your online patron will also receive this error message. Generally, the patron will resubmit the credit card with the correct billing address. If the online … Continue reading →

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House manager alerts and reports

Posted on October 4, 2013

Giving good customer service is a lot easier if you’ve got a few valuable tricks up your sleeve and House Manager Alerts are one of the best. With House Manager Alerts you can know if someone needs special assistance when … Continue reading →

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Use Mailing Lists for email marketing and more!

Posted on September 16, 2013

Wintix is great for selling tickets and accounting, but it can also help you build, nurture, and maintain your relationships with your patrons. Here’s how. It’s easy to create specific and targeted email marketing lists by creating mailing list groups … Continue reading →

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How to exchange seats in Wintix 6

Posted on March 20, 2020

Go to   Sales | Sales Records | Search by: (you can search by sale number, customer name, etc.). We will discuss how to exchange seats in the same performance and, then, how to exchange seats to a different performance. PLEASE … Continue reading →

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Protected: How to switch reserved seats to GA and then assign seating for social distancing

Posted on May 8, 2020

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How to exchange GA to reserved seats in Wintix 6

Posted on May 12, 2020

These instructions are in reference to creating social distance seating. In this scenario, we have sold tickets as GA (general admission) so that we may exchange the GA tickets for reserved seat tickets that will achieve social distancing and seating … Continue reading →

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How to exchange tickets in Wintix 6 for a donation

Posted on January 16, 2023

Sometimes a patron won’t be able to use their tickets or season passes and will want the money they have paid to be a donation, instead. Here is how to do that. Go to  Sales | Sales Records | Search … Continue reading →

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Regular sale and processing a credit card in Wintix 6

Posted on June 25, 2024

This post shows you how to make a regular and process a credit card for payment. Go to Sales | Regular sale. The Selling a ticket window appears: Note the four tabs across the top of the window. These tabs … Continue reading →

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Create a seating plan

Posted on July 16, 2013

Creating a detailed, accurate seating plan is a vital step to selling tickets with a reserved seating plan. While not difficult, it can be pain-staking, tedious work filled with many nuances that must be precisely performed. Center Stage Software will … Continue reading →

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Edit a seating plan

Posted on July 15, 2013

To edit a seating plan, go to Tools | Seating plans. The Select the plan window appears. Select the plan you want to edit, and click on the Modify this plan button. The seating plan will be displayed. To change … Continue reading →

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