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Recent Posts
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Category Archives: Seating Plans & Charts
Can you have promotional codes for some seats and not others in one show?
The short answer is no. But there is a work-around. Let’s say you want to offer a promotional code for all but the premium seats – we’ll call them the Gold Circle. You could copy the plan you’re using, modify … Continue reading
Can I change a seating chart symbol?
Yes, you can go into the seating plan and modify it by changing the character to any one of the other available characters. Then, update all charts based on that plan. This will not overwrite sales made to shows using … Continue reading
Posted in Webtix Online Ticketing, Webtix5, Desktop Software, Wintix5, Seating Plans & Charts
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Reduce the size of your seating plan
If the plan is not being used yet, you can remove rows or columns of seats to make the width or length smaller. Open the seating plan and group select the seats you wish to remove (right click one “corner” … Continue reading
Error: The chart is not the same size as the seating plan. This performance has not been set up correctly.
The Error message reads: “The chart is not the same size as the seating plan. This performance has not been set up correctly.” Note: This error occurs when you’re in Sale | Regular sale | <choose a show> |Select Seats. … Continue reading
Row indicators not showing up
Wintix seating plans are comprised of a grid of cells. The seating plan uses whatever has been put into the farthest left cell of the row to display as the row indicator. If you don’t put anything in that cell, … Continue reading
How to run a seating plan report for a single performance
Go to Reports | By show | Single performance. Choose your show in the left column. Choose the performance date in the right column. Choose your output preference from the drop down on the bottom left. Click the Seating chart … Continue reading
Posted in Desktop Software, Wintix5, Seating Plans & Charts, Wintix 6
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FAQs about new American Disabilities Act (ADA) wheelchair seating and theater ticketing
Q. The number of companion seats is confusing. Is it one or three? A. The law requires one companion seat but it also says the customer may purchase up to three if other customers are allowed to purchase up to … Continue reading
How to input wheelchair seating (ADA rules) in Wintix for sale through Webtix 6
Instructions for reserved seats with a seating chart In Wintix, add the wheelchair and companion seating by going to Tools | Seating plans | <double click on your plan>. Double click on the seat you want to indicate is a … Continue reading
Americans with Disabilities (ADA) Act rules for theater ticketing
You probably know that changes to the ADA Act require all performing arts venues to to comply with several revisions to the law. The revised regulations include a new section devoted exclusively to the regulation of ticketing for wheelchair accessible … Continue reading
Setting up a show that has both reserved and general admission (GA) seating for Webtix
For this tutorial, we will use the 12/24/23 performance of “An American in Paris.” You will need to have two seating plans. One is a regular seating seating plan for your reserved seats. The other seating plan is for your … Continue reading