Category Archives: Desktop Software

Box-office software for your desktop.

Cancelling a sale/exchanging for a different performance

Posted on December 16, 2015

If you are cancelling a sale at point of sale, clicking on the Cancel button only takes you out of the sale, but does NOT actually cancel the entire transaction and place it into the Cancelled Sales Graveyard. (We will … Continue reading →

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Exchanging tickets for a different performance

Posted on March 21, 2020

If you are cancelling a sale at point of sale, clicking on the Cancel button only takes you out of the sale, but does NOT actually cancel the entire transaction and place it into the Cancelled Sales Graveyard. (We will … Continue reading →

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Out of balance? It could be father/daughter sales

Posted on December 14, 2015

A Wintix user ran an Out of Balance report by going to Report | by Show | Out of balance | Run of show. The report showed several sales that were not for the show being reported – the show … Continue reading →

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How to balance if a patron exchanges a more expensive ticket for a less expensive ticket

Posted on December 9, 2015

First off, have you seen this post on our help desk?  It explains how to exchange seats. If you don’t give refunds and want to somehow account for the money that was over paid, enter it as a donation. If … Continue reading →

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How to add a service charge to all performances within a season ticket

Posted on December 9, 2015

Don’t use Payment Types to add a per ticket service charge when making a season package (father) sale. Each “daughter” sale of the father sale is for zero dollars, because all monies for that transaction were calculated on the father … Continue reading →

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How to configure Windows Explorer to easily view files

Posted on December 9, 2015

Open Windows explorer Click on the Organize button You’ll see a menu Click on Layout Check: Menu Bar Details Pane Navigation Pane Do not check Preview pane That should make your Windows explorer look like this when you open it:

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How to replace a seating plan in a performance where seats have already been sold

Posted on December 8, 2015

NOTE: This will not work if the new seating plan is not the same exact length and width as the original one and you already have sold seats. A Wintix user told us that seats had been moved around in … Continue reading →

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Do you have patrons who want to put a deposit down for an undetermined number of seats for an undetermined performance date

Posted on December 7, 2015

Go to Show | Utilities | Add a new season package. Name it “Deposit Only” or whatever makes sense to you. Once you’ve created the package, click on Season Prices. You can enter price categories for different deposit amounts there … Continue reading →

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Printing the name of a show you can’t publicize on a ticket

Posted on December 1, 2015

Is a licensing restriction preventing you from publicizing the name of a show until a certain date, even though you can still sell tickets in the meantime? You may have to use a substitute name for awhile but whatever the … Continue reading →

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Exchanging seats when a seat is upgraded

Posted on November 10, 2015

First, click here to learn how to return the seat and exchange it for a different one. Now, here are the next steps since the seat has been upgraded and more money is owed. Click on the seats that you … Continue reading →

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