Be careful when modifying your seating plans

(Last Updated On: September 22, 2015)

Whenever you decide to modify your seating plans, please contact our support team to go over what you would like to modify.

Note: Always make a copy of your seating plan before modifying it, just in case!

One of our clients had this problem: One of our clients modified one of their seating plans. They did a block select and selected empty cells. The result was they ended up with dozens of seats that appeared for sale for their online patrons as seats with a white background.  Online patrons were able to ‘select’ the seats and move forward with the purchase.  The online patron was able to click on the seat, select it, then choose a price category and progress through the sale until at some point, the sale didn’t go through because the ‘seats’ they chose were not really seats.  In Webtix, their seating plan looked like this (see highlighted area) in screen shot below:

white seatsIn Wintix, the seating plan looked like this (notice there are price codes in the bottom left information window):

codes 2
 To eliminate this occurrence in Webtix whenever seats have been deliberately removed in Wintix, we instruct our clients to do the following:
  • In Wintix, click on Tools | Seating plans | modify the seating plan you wish to clean up.
  • Click on Plan Tools | Clean up price codes.

clean up price codes

When you click on Clean up price codes, Wintix removes any price codes on your seating plan where the status field is empty. This is what your plan will look like in Wintix after the price codes have been cleaned up:

no price codes

In Webtix, the seating chart will look like this:

no seats 3

This entry was posted in Desktop Software, Seating Plans & Charts, Webtix Full License, Webtix Online Ticketing, Webtix Rental, Webtix5, Wintix 6, Wintix5 and tagged . Bookmark the permalink.

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