Category Archives: Desktop Software

Box-office software for your desktop.

How to release house seats for sale online prior to performance

Posted on March 18, 2015

House seats belong, by definition, to the house. They can’t be sold online and you need permission to sell them in-house. They are there for special circumstances when you need seats for VIPs, etc. There are situations, though, when you … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Desktop Software, Wintix5, Seating Plans & Charts | Tagged | Leave a comment

Troubleshooting the “MySQL Connector/ODBC” window when trying to run Wintix?

Posted on March 6, 2015

Click the test button: If the last sentence begins with ‘Access denied’…it’s a problem with the connection string. If the last sentence begins with ‘Cannot connect to server’…it’s a problem with the port firewall/security Also check: Is Webtix working? If … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

Is a firewall preventing you from downloading Wintix onto a new computer workstation?

Posted on March 9, 2022

If your organization has tight computer security, you may not be able to download Wintix on a new computer because you are behind a firewall. If you have an IT department or specialist, please tell them that PORT 3303 must … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

How to modify the standard default Wintix receipt

Posted on December 8, 2014

Wintix uses the receipt named receipt.frx. Click on File | label and receipt setup. The following window will appear: Click on the Receipt report form (Defaulteceipt.frx) button. The standard receipt form looks like this: in the last text field under … Continue reading →

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Wintix updater in Fundraiser: address change

Posted on November 19, 2014

A customer asked: When using Wintix Updater in Fundraiser, should an address change for a Wintix patron show up as an address change for their entry in Fundraiser? We have the button checked in the General Settings to include all … Continue reading →

Posted in FundRaiser Software | Tagged | Leave a comment

Export emails from a show that is archived

Posted on November 14, 2014

In Wintix, click on Report | By Show | Run of Show | choose Oldsales.  (See screen shot below.) In Wintix 5, we often choose to run it to a  DBF file (and convert it to a spreadsheet). The output file … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

Set permissions for clerk to “Include off sale shows”

Posted on November 11, 2014

A Wintix user reported that when she was selling tickets, many of her shows that had already passed but had not been archived, were not on the list.  We instructed her while she was in the Select the Show tab, … Continue reading →

Posted in Wintix 6 | Tagged | Leave a comment

How to determine how many people did or didn’t attend a performance

Posted on November 4, 2014

The best way to get the most accurate count on how many people attended (or didn’t attend) a performance (versus how many tickets were sold) is to use ScanTix and a scanner so that Wintix will be able to report … Continue reading →

Posted in ScanTix, Reports | Tagged | Leave a comment

What to do about a Webtix sale that didn’t record in Wintix but the credit card was charged

Posted on October 17, 2014

Have you had an online sale completed, but the transaction didn’t make it or record in Wintix, and the credit card was charged?  Occasionally, our clients have this problem.  This post has various instructions with screen shots so you can … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Desktop Software, Credit Card Processing, Accounting, Wintix 6 | Tagged , | Leave a comment

Generating QR barcodes on tickets

Posted on October 8, 2014

Barcodes are simply a machine-readable font. However, generating them is a little different. There are three ways: Windows fonts. Native fonts inside the printer. Generated images. If you have a choice, using the native fonts in the printer is best. … Continue reading →

Posted in Desktop Software, Printers/Tickets, Tickets, Wintix 6 | Tagged , | Leave a comment