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Recent Posts
- Wintix/Mintix update 11/11/24
- Wintix update 10/3/24
- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- Emailing setup instructions for Postmark – Wintix 6
- How to run a report that shows you who is sitting in what seats
- How to make a reservation
- Webtix Customization Instructions
- How to set up minimum number of tickets purchased
- Add sales items or merchandise to sell in Wintix 6
Category Archives: Desktop Software
How to release house seats for sale online prior to performance
House seats belong, by definition, to the house. They can’t be sold online and you need permission to sell them in-house. They are there for special circumstances when you need seats for VIPs, etc. There are situations, though, when you … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Desktop Software, Wintix5, Seating Plans & Charts
Tagged tutorial
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Troubleshooting the “MySQL Connector/ODBC” window when trying to run Wintix?
Click the test button: If the last sentence begins with ‘Access denied’…it’s a problem with the connection string. If the last sentence begins with ‘Cannot connect to server’…it’s a problem with the port firewall/security Also check: Is Webtix working? If … Continue reading
Is a firewall preventing you from downloading Wintix onto a new computer workstation?
If your organization has tight computer security, you may not be able to download Wintix on a new computer because you are behind a firewall. If you have an IT department or specialist, please tell them that PORT 3303 must … Continue reading
How to modify the standard default Wintix receipt
Wintix uses the receipt named receipt.frx. Click on File | label and receipt setup. The following window will appear: Click on the Receipt report form (Defaulteceipt.frx) button. The standard receipt form looks like this: in the last text field under … Continue reading
Wintix updater in Fundraiser: address change
A customer asked: When using Wintix Updater in Fundraiser, should an address change for a Wintix patron show up as an address change for their entry in Fundraiser? We have the button checked in the General Settings to include all … Continue reading
Export emails from a show that is archived
In Wintix, click on Report | By Show | Run of Show | choose Oldsales. (See screen shot below.) In Wintix 5, we often choose to run it to a DBF file (and convert it to a spreadsheet). The output file … Continue reading
Set permissions for clerk to “Include off sale shows”
A Wintix user reported that when she was selling tickets, many of her shows that had already passed but had not been archived, were not on the list. We instructed her while she was in the Select the Show tab, … Continue reading
How to determine how many people did or didn’t attend a performance
The best way to get the most accurate count on how many people attended (or didn’t attend) a performance (versus how many tickets were sold) is to use ScanTix and a scanner so that Wintix will be able to report … Continue reading
What to do about a Webtix sale that didn’t record in Wintix but the credit card was charged
Have you had an online sale completed, but the transaction didn’t make it or record in Wintix, and the credit card was charged? Occasionally, our clients have this problem. This post has various instructions with screen shots so you can … Continue reading
Generating QR barcodes on tickets
Barcodes are simply a machine-readable font. However, generating them is a little different. There are three ways: Windows fonts. Native fonts inside the printer. Generated images. If you have a choice, using the native fonts in the printer is best. … Continue reading
Posted in Desktop Software, Printers/Tickets, Tickets, Wintix 6
Tagged User manual, tutorial
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