Category Archives: Desktop Software

Box-office software for your desktop.

Wintix updates February 2017

Posted on February 20, 2017

Blank publicity codes will show in the Publicity report. What this feature does is allow our customers to see if anyone is using blank publicity codes. Then, they can correct them. You can send a report to any kind of … Continue reading →

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How to release the seats that are being held on a sale number that doesn’t exist

Posted on February 16, 2017

As soon as you go to Sales | Regular Sale or Sales | Season package sale or Sales | Quick Sale, Wintix creates a sale record number. Occasionally, some sales records never complete, but seats are still attached to the … Continue reading →

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How to email a publicity report for one show

Posted on January 27, 2017

Go to Report | By day | Publicity report. Choose the first date you started selling the show as the starting date, the day you stopped selling the show as the ending date, and only choose one show.

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Updating Wintix if you are running a shortcut to the server wintix.exe

Posted on January 26, 2017

If the computer is running a shortcut to the server Wintix5.exe, then Wintix will need to be closed on all computers running that shortcut before you can update. Once you update the server Wintix5.exe, then all computers running that shortcut … Continue reading →

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Can you change the name of the show?

Posted on January 26, 2017

What happens if you have to replace a show? Can you just change the name? Yes, it won’t affect the sales you’ve already made. Just click on Show | Edit a show and overwrite the name of the show that’s … Continue reading →

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How to reconcile your box office at the end of each business day

Posted on January 25, 2017

NOTE: This is standard office procedure. It must be done. If you have multiple clerks, each clerk needs to balance their work station. That way, they can correct any mistakes when their memories are fresh.  At the close of your … Continue reading →

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Are your reports printing to the ticket printer?

Posted on January 24, 2017

NOTE: This post is primarily an internal post for a very unusual situation. If you have a similar type of problem, you are welcome to try the solutions below. If these instructions don’t solve your issue, please call support at … Continue reading →

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How to send patrons a thank you for attending a performance or event

Posted on January 18, 2017

Imagine. You’ve been smiling all day and maybe humming a little tune because you went to a fun theatre production or special event the night before. You’ve been in a great mood all day. Now you turn on your computer, … Continue reading →

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How to attach a customer record to a quick sale

Posted on December 19, 2016

Oops! Someone in the box office made a quick sale when they were supposed to be making a regular sale. Now you need to attach a customer record to that sale. Go to Sales | Sales record | Search by … Continue reading →

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Is the font size too big to print on your ticket format or reports?

Posted on November 17, 2016

Is the font size too big to print properly on reports or tickets? (In the example below, the font size on the left ticket is printing out too big and won’t fit on the ticket.) If this happens to you, … Continue reading →

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