Tag Archives: tutorial

Search for a partner/spouse’s first name

When a patron gives you their first and last name, but they are a partner in the customer record and not the main contact, you can find their record this way. Go to Mailing list | Customer lookup. Click on … Continue reading

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How to run a report to the screen without the right side being cut off

NOTE: A setting in Windows 10 can make your Wintix reports display with the edge cut off when you run the report to the screen. While this may be an inconvenience, if you run the report to a PDF, the … Continue reading

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Stripe error 0 – can’t process cards with Stripe in Wintix

One of our popular processing networks, Stripe, changed things recently. All new accounts need to send payment information directly through a Stripe interface. Our current integration in Wintix does not do this, but our programming team is developing a new … Continue reading

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How to set up a regularly scheduled, recurring GA (general admission) show

Do you have a recurring GA event and want to sell tickets to it online? One of our clients has a regular show at an ice cream parlor. It happens daily and there are several shows each day. They have … Continue reading

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What payment gateways do Wintix and Webtix work with?

Both Wintix and Webtix work with Authorize.net (it’s owned by Visa). Stripe is also a popular option. NMI is also an option, though it only works with Webtix. Since you are evaluating these systems, we recommend checking a few things: … Continue reading

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Getting an error message when you try to back up your Wintix?

Are you getting this message when you try to run a back up by going to Tools | Backup | Backup data? “You need permission to access the tablespaces” You need to download an update to the program we use … Continue reading

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How to setup the driver and load tickets in a Godex RT200i printer

Click this link to download the RT200i printer driver  Search for either the Godex RT 200i or the RT 230i Now that you have downloaded the driver, follow these instructions to set up the driver To setup your printer to … Continue reading

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How to do split payments in Wintix 6

Conduct a sale as you normally do. When you get to the Payment tab, you can split the payment however you wish to. In this example, the total of the tickets is $60 with tax. We will do a split … Continue reading

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Disable “Keep the pay type” for each sale

Wintix has an Initialization setting that will make it so that the pay type you used for the last sale is automatically chosen for the next sale. Go to File | Intialization | Options 2 tab. If you check the … Continue reading

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Error message “No PARAMETER statement found”

If you get the error message above, please note inside the Wintix 6 folder is a file called SQLRDD, which is an .ini file. That is the file you will need to edit by entering in your log-in credentials which will allow … Continue reading

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