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Recent Posts
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- Use a separate URL for each class and/or special program
- Can Google Analytics or Facebook Pixel be used to track just one single event on our Webtix shopping cart?
- How to back date to the previous build of Wintix
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- How to run a report that shows you who is sitting in what seats
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Tag Archives: tutorial
Clean your Boca printer head
A Wintix user reported they were experiencing erratic behavior from their Boca printer. They were randomly getting two extra blank tickets printed at the end of a print run. This could be caused by dust or other debris on the … Continue reading
How to release house seats for sale online prior to performance
House seats belong, by definition, to the house. They can’t be sold online and you need permission to sell them in-house. They are there for special circumstances when you need seats for VIPs, etc. There are situations, though, when you … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix6, Desktop Software, Wintix5, Seating Plans & Charts
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Does your Webtix slow down when you backup Wintix?
Unfortunately, it’s a matter of cycles in the processor and bandwidth. There is nothing you can do about it. However, you can do the backup at 3:00 in the morning, when there won’t be much web traffic. Put it in … Continue reading
Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5, Desktop Software, Wintix5
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Back up your Wintix data every day!
As someone famous once said, “One day your computer will not work. period.” While we hope that never happens to you, the way to best protect yourself is to back up your data every day. Period. To do a backup, … Continue reading
Posted in Desktop Software, Wintix5, General Information, Accounting
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Troubleshooting the “MySQL Connector/ODBC” window when trying to run Wintix?
Click the test button: If the last sentence begins with ‘Access denied’…it’s a problem with the connection string. If the last sentence begins with ‘Cannot connect to server’…it’s a problem with the port firewall/security Also check: Is Webtix working? If … Continue reading
Is a firewall preventing you from downloading Wintix onto a new computer workstation?
If your organization has tight computer security, you may not be able to download Wintix on a new computer because you are behind a firewall. If you have an IT department or specialist, please tell them that PORT 3303 must … Continue reading
IP address for updates.centerstage.com
Issue: Our client who has the latest Wintix version 5 software and locally hosts their data could not download the Wintix version 5 update by clicking on Help | About Wintix | Download an update. We also discovered when trying … Continue reading
Query: Totals for all sales per hour for a specific date range
Totals for all sales per hour for a specific date range (This query will help if you need to find a pattern of how busy the box is by hours and days of the week so you can manage box … Continue reading
How to change sales tax percentage
If your sales tax increase begins on a certain day, you will need to change the percentage amount in the payment type before making any sales on that date. Go to File | Payment types | % per ticket or … Continue reading
Do you have a discrepancy between Wintix and Quickbooks?
One of our Wintix users reported that she had a discrepancy between Wintix and Quickbooks. She reconciles daily with Wintix. All is well. She reported that there were no mistakes in Wintix and she’s able to reconcile every day. Once … Continue reading