Tag Archives: tutorial

How to access a list of patrons who click “Include me on your email list” in a Webtix order

Go to Mailing List|Generate a mailing list|Export Email The window Exporting email addresses appears Select the box in the upper center of that window labeled Include only records that have opted in Go to the Fields to export tab Choose … Continue reading

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Make the publicity collection mandatory

This is an option you can select when you set up your Webtix subscription.  When your online patrons come to the publicity section, they have the option of completing that section. If you choose to make this mandatory, your online … Continue reading

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Do Webtix patrons need to enter a password to retrieve their information?

No. When you purchase a Webtix subscription, you are asked to fill out a Webtix Rental Agreement. One of the questions we ask is whether or not you want to force a customer to use a password when they look … Continue reading

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How to sell class registrations through Wintix & Webtix

Do you conduct classes at your theatre or organization? You can easily sell registrations using Wintix and Webtix. You can set them up as either shows or season tickets. The biggest difference is that if you set them up as … Continue reading

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Wintix updater in Fundraiser: address change

A customer asked: When using Wintix Updater in Fundraiser, should an address change for a Wintix patron show up as an address change for their entry in Fundraiser? We have the button checked in the General Settings to include all … Continue reading

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Export emails from a show that is archived

In Wintix, click on Report | By Show | Run of Show | choose Oldsales.  (See screen shot below.) In Wintix 5, we often choose to run it to a  DBF file (and convert it to a spreadsheet). The output file … Continue reading

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Set permissions for clerk to “Include off sale shows”

A Wintix user reported that when she was selling tickets, many of her shows that had already passed but had not been archived, were not on the list.  We instructed her while she was in the Select the Show tab, … Continue reading

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How to determine how many people did or didn’t attend a performance

The best way to get the most accurate count on how many people attended (or didn’t attend) a performance (versus how many tickets were sold) is to use ScanTix and a scanner so that Wintix will be able to report … Continue reading

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Are you having trouble printing tickets after your computer was asleep?

You could have this problem: When a Windows 7 or Windows Vista-based PC resumes from sleep or hibernation, the following USB device problems may occur: You may receive an error message. The USB device may not work. The USB device may … Continue reading

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Changing the Webtix shopping cart time out default of 20 minutes

If you are using Webtix for online sales, the default time for the shopping cart to time out is 20 minutes. While you can choose any amount of minutes for it to time out, we would like to give you … Continue reading

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