Tag Archives: tutorial

How to prevent Webtix from moving seats

Posted on July 23, 2015

Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix5 | Tagged tutorial | Leave a comment

“An error occurred while trying to report this transaction to the merchant”

Posted on July 23, 2015

Do your Webtix patrons get this Authorize.net message: An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix5 | Tagged tutorial | Leave a comment

Add form choices (formchoices) to the showinfo3 tab

Posted on July 13, 2015

Form choices (a little drop down menu) are extremely useful for allowing patrons to choose all manner of things when they make a purchase online. Here are a few examples: Which shows they want to see from a season package … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged tutorial | Leave a comment

Flex season tickets: Use form choices (formchoices) to let patrons pick the performances they want

Posted on June 16, 2022

Are you going to sell flex season tickets or season packages where patrons will be able to choose which performances they want to see? For example, we have six shows with multiple performances in our season package. Each buyer can … Continue reading →

Posted in Webtix Online Ticketing, Webtix6, Desktop Software, Wintix 6 | Tagged User manual, tutorial | Leave a comment

Highlights of the 2015 Ticketing Satisfaction Survey

Posted on July 13, 2015

Here are some highlights of the 2015 Ticketing Satisfaction Survey conducted by AMT Lab (Arts Management & Technology Laboratory) at Carnegie Mellon University: Read the full survey report. “When analyzing how respondents use and value each feature it was important … Continue reading →

Posted in Desktop Software, General Information | Tagged tutorial | Leave a comment

How to run a sales report with hand-selected shows

Posted on July 7, 2015

A Wintix user has been doing test sales in a test show, but didn’t want those to show up in a sales report and skew results. If you run a Daily Sales Report, your report shows all sales – you … Continue reading →

Posted in Desktop Software, Wintix5, Reports, Wintix 6 | Tagged tutorial | Leave a comment

How to add a spouse’s name to a ticket format

Posted on July 6, 2015

Go to File |Ticket setup | click on the Windows printer setup button – this will bring up the Label designer: Click on the Report controls button (the button showing a hammer and wrench in the upper left navigation of … Continue reading →

Posted in Desktop Software, Wintix5, Tickets, Wintix 6 | Tagged tutorial | Leave a comment

Problem emailing: “Failure. File not sent.”

Posted on June 30, 2015

A Wintix user was receiving that error message when trying to send email through Wintix. If this happens to you, there could be an issue with server settings on your network. We tested this issue using the same database they … Continue reading →

Posted in Desktop Software, Wintix5, Wintix 6 | Tagged tutorial | Leave a comment

Updating where your wheelchair and companion seats are on a seating plan

Posted on June 29, 2015

Occasionally, the location of the wheelchair and companion seats may change in a venue and the seating plan needs to be updated. Sometimes this happens while tickets are being sold for a show that uses this plan, so there are … Continue reading →

Posted in Desktop Software, Wintix5, Seating Plans & Charts, Wintix 6 | Tagged tutorial | Leave a comment

Cabaret seating: when to use table numbers but not seat numbers in seating plan