Tag Archives: tutorial

How to prevent Webtix from moving seats

Webtix will move patrons seat choices in order to prevent having one empty seat in the middle of a row. If you do not wish Webtix to do this, you can change the settings by performance or globally (more on … Continue reading

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“An error occurred while trying to report this transaction to the merchant”

Do your Webtix patrons get this Authorize.net message: An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the … Continue reading

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Add form choices (formchoices) to the showinfo3 tab

Form choices (a little drop down menu) are extremely useful for allowing patrons to choose all manner of things when they make a purchase online. Here are a few examples: Which shows they want to see from a season package … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5, Wintix 6 | Tagged | Leave a comment

Flex season tickets: Use form choices (formchoices) to let patrons pick the performances they want

Are you going to sell flex season tickets or season packages where patrons will be able to choose which performances they want to see? For example, we have six shows with multiple performances in our season package. Each buyer can … Continue reading

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Highlights of the 2015 Ticketing Satisfaction Survey

Here are some highlights of the 2015 Ticketing Satisfaction Survey conducted by AMT Lab (Arts Management & Technology Laboratory) at Carnegie Mellon University: Read the full survey report. “When analyzing how respondents use and value each feature it was important … Continue reading

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How to run a sales report with hand-selected shows

A Wintix user has been doing test sales in a test show, but didn’t want those to show up in a sales report and skew results. If you run a Daily Sales Report, your report shows all sales – you … Continue reading

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How to add a spouse’s name to a ticket format

Go to  File |Ticket setup | click on the Windows printer setup button –  this will bring up the Label designer: Click on the Report controls button (the button showing a hammer and wrench in the upper left navigation of … Continue reading

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Problem emailing: “Failure. File not sent.”

A Wintix user was receiving that error message when trying to send email through Wintix. If this happens to you, there could be an issue with server settings on your network. We tested this issue using the same database they … Continue reading

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Updating where your wheelchair and companion seats are on a seating plan

Occasionally, the location of the wheelchair and companion seats may change in a venue and the seating plan needs to be updated. Sometimes this happens while tickets are being sold for a show that uses this plan, so there are … Continue reading

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Cabaret seating: when to use table numbers but not seat numbers in seating plan

A Wintix user told us: “When we sell tables in our cabaret space, we tell people they will be seated at a certain table, but we DO NOT give them a specific seat.  We are concerned that when we sell … Continue reading

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