Tag Archives: tutorial

Was a credit card “not approved” but charged anyway through Authorize.net?

There might have been a break in the communication between your computer and Authorize.net.  Authorize.net may have received the communication to charge the card, but your ISP may have had a slight interruption so that Authorize.net could not communicate back … Continue reading

Posted in Desktop Software, Wintix5, Internet connectivity, Credit Card Processing, Accounting | Tagged | Leave a comment

How to add a link to buy tickets online in Facebook

You can add a link to your Webtix page in Facebook so patrons can easily buy tickets from your Facebook page. How do you add a link for tickets to your Page’s event? When you create an event from your … Continue reading

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Tickets | Tagged | Leave a comment

How to add someone to a “Do not mail” list

NOTE: This post is about patrons who don’t want to receive physical mail. You could use the “Opt-in’ feature to determine if the customer should receive hard mail or not.  If they don’t want emails, then more then likely they … Continue reading

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How to put a coupon on a ticket

If you are using a standard laser printer to print tickets, rather than the traditional 2″ x 5½” thermal ticket format, you can customize your ticket by doing the following: In Wintix, click on File | Ticket setup | Windows … Continue reading

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Can you set up different promo codes for different seats or sections?

A Wintix user asked us… Q: “We want to offer a BOGO promo code, but we have three differently priced seating sections for the target show. Is there a way to do this? Can one code be used for all … Continue reading

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When modifying a ticket format, does a Windows dialogue box, titled ‘Open Picture’ appear?

When modifying a ticket format, a Windows dialogue box, titled Open Picture appears.  Here is what’s happening and what to do about it. Go to File| Ticket Setup| Windows Printer Setup Wintix is looking for a graphic (image/logo) that was … Continue reading

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What should a bar code scanner display?

The answer shows up when you edit a sale. Click on the Display seat list button. Then, click on the Show bar codes button. You will see what the bar code should be: Practice goes a long way to alleviating … Continue reading

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Seating plan or seating plan PDF not displaying correctly?

Occasionally, we will hear from a Wintix user who is having the ASCII characters that make up the status of a seat in Wintix display incorrectly. They may see this message when trying to view a PDF of a seating … Continue reading

Posted in Desktop Software, Wintix5, Seating Plans & Charts, Wintix 6 | Tagged | Leave a comment

Does your seating plan display “à” at the end of each row?

Very rarely, when someone prints or views a seating plan, a series of “ à” will appear at the end of each row, like this: We know that this is caused by Windows, but it will not affect the functionality … Continue reading

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“Picture too big, corrupt or in wrong format. You must fix this error before tickets can be printed.”

Do you get this error message when you click on the Windows printer set up in Wintix? A Wintix user reported this issue. The reason she was getting the Windows ‘Open’ dialogue box was that there was an image (a … Continue reading

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