Tag Archives: tutorial

How to set up service fees for season tickets

Posted on February 23, 2016

Do you charge a service fee per ticket? You will need to make sure you charge the correct amount of service fees for a season package then. Go to File | Payment Types Enter a payment type or types for … Continue reading →

Posted in Desktop Software, Wintix5, Season package/season tickets | Tagged tutorial | Leave a comment

How to add a special added performance with different prices to sell on Webtix

Posted on February 22, 2016

One of our Wintix/Webtix users had a specially added performance with different price categories they needed to sell online with Webtix. They didn’t want to alter or add price categories to the original show, so they set up the added … Continue reading →

Posted in Webtix Online Ticketing, Webtix Rental, Webtix Full License, Webtix6, Webtix5, Desktop Software, Wintix5 | Tagged tutorial | Leave a comment

Just a simple email. . . but it brought a hospital to a standstill

Posted on February 19, 2016

News on Tuesday … Hollywood Presbyterian Medical Center declared an emergency. The computers that ran CT scans, laboratory, and pharmacy work stopped. There was a message on the screens that the computers had been disabled by a thing called “ransomware.” … Continue reading →

Posted in General Information | Tagged tutorial | Leave a comment

Authorize.net error when trying to do a refund for a Webtix sale

Posted on February 19, 2016

Do you get the following Authorize.net error message when you are trying to do a Webtix refund in Authorize.net: “Error. An unanticipated error occurred while processing this request. Please click your browser’s Back button to return to the previous page.”? … Continue reading →

Posted in Authorize.net | Tagged tutorial | Leave a comment

Authorize.Net Technical Updates 2/17/16

Posted on February 18, 2016

Below is the content of some technical updates you may have been emailed from Authorize.net on or around Feb. 17, 2016. Here is what our head programmer, says about the updates, “After reading the information, I can see that none … Continue reading →

Posted in Desktop Software, Wintix5 | Tagged tutorial | Leave a comment

Who is coming to your show tonight and what seats are unsold?

Posted on February 16, 2016

We’d like to share a great idea that one of our Wintix users, Marlene from Grace Arts Live, uses to give her a quick visual for the night of the performance that lets her see where her unsold seats are. … Continue reading →

Posted in Desktop Software, Wintix5, Seating Plans & Charts | Tagged tutorial | Leave a comment

How to disable seats on a seating chart

Posted on February 11, 2016

Do you have seats that can’t be sold for just one performance? Here is how to disable those seats on a seating chart so they can’t be sold. Go to Show | Edit a show | <Edit date> | Edit … Continue reading →

Posted in Desktop Software, Wintix5, Seating Plans & Charts | Tagged tutorial | Leave a comment

How to uninstall a Microsoft update

Posted on February 8, 2016

In this case, we wanted to uninstall the update that creates the annoying pop up urging you to upgrade your system to Microsoft 10. It is update KB3035583. (A big thanks to Gina Draker of Ozark Actors Theatre for alerting … Continue reading →

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Changing text in Webtix (the language function)

Posted on February 4, 2016

With Webtix, we have made our best guess as to what your customers will understand. For instance, the word “performance” refers to a single date and time of an event. However, customers may expect the word “game” to refer to … Continue reading →

Posted in Webtix Online Ticketing | Tagged tutorial | Leave a comment

What is the best way to see all the price categories you are using in your shows?