Tag Archives: tutorial

Are your reports printing to the ticket printer?

Posted on January 24, 2017

NOTE: This post is primarily an internal post for a very unusual situation. If you have a similar type of problem, you are welcome to try the solutions below. If these instructions don’t solve your issue, please call support at … Continue reading →

Posted in Wintix5, Reports | Tagged | Leave a comment

How to set up Google Analytics tracking

Posted on January 23, 2017

Google has a webpage with detailed instructions There are several ways to collect data in Analytics, depending on whether you want to track a website, an app, or other Internet-connected device. You will need to have someone who is competent … Continue reading →

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How to send patrons a thank you for attending a performance or event

Posted on January 18, 2017

Imagine. You’ve been smiling all day and maybe humming a little tune because you went to a fun theatre production or special event the night before. You’ve been in a great mood all day. Now you turn on your computer, … Continue reading →

Posted in Wintix5, Reports, Wintix 6 | Tagged | Leave a comment

How to determine if your computer has MySQL server software installed

Posted on December 21, 2016

Go to a command prompt (DOS prompt). The steps taken to get the command prompt are slightly different, depending on what version of Windows you’re running: For Windows 7 – click the Start menu The cursor should be flashing in … Continue reading →

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Got a paper jam in your Practical Automation (PA) printer?

Posted on December 21, 2016

One of our clients reported the ticket stock has become hung in the output tray of her PA printer. It appeared a ticket(s) was jammed in the cutter area. The blades seemed to be in a somewhat locked manner due … Continue reading →

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How to clean Practical Automation printheads

Posted on December 21, 2016

Here are three videos that will teach you how to: Remove the printhead for cleaning Clean the printhead Replace the printhead after cleaning

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How to attach a customer record to a quick sale

Posted on December 19, 2016

Oops! Someone in the box office made a quick sale when they were supposed to be making a regular sale. Now you need to attach a customer record to that sale. Go to Sales | Sales record | Search by … Continue reading →

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What is the difference between AIM and SIM?

Posted on November 18, 2016

From differencebetween.net SIM vs AIM When involved in online sales of products or services, you need the ability to accept online payments via credit cards. The main problem that is encountered with online payments is security. Credit card numbers that … Continue reading →

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Is the font size too big to print on your ticket format or reports?

Posted on November 17, 2016

Is the font size too big to print properly on reports or tickets? (In the example below, the font size on the left ticket is printing out too big and won’t fit on the ticket.) If this happens to you, … Continue reading →

Posted in Tickets, Wintix 6 | Tagged | Leave a comment

Credit card information will now be entered directly into Webtix

Posted on November 9, 2016

Previously, due to PCI regulations, our shopping cart had to direct patrons to Authorize.net to complete their purchase. This is called the SIM interface (Simple Integration Method). If the purchase is completed while in Webtix, this is called AIM (Advanced … Continue reading →

Posted in Credit Card Processing | Tagged | Leave a comment